Technology Support Engineer

We are seeking a proactive and customer-focused Technology Support Engineer to provide first and second-line IT support across a fast-paced enterprise environment. This role will support end users across business-critical operations, ensuring reliable and efficient technology services for onsite and remote teams., * Provide first and second-line IT support for end users across onsite and remote locations.

• Manage and resolve incidents, service requests, and technical issues in line with IT service management processes and SLAs.
• Build, configure, deploy, and maintain desktops, laptops, peripherals, and connectivity solutions.
• Support and administer core enterprise platforms including Microsoft 365, Google Workspace, Citrix, SCCM, and Intune.
• Troubleshoot hardware, software, operating system, and network-related issues within Windows environments.
• Support business-critical applications and end-user technologies.
• Assist with user onboarding and offboarding processes, ensuring secure and compliant technology setup.
• Maintain accurate technical documentation, incident records, and configuration updates.
• Collaborate with infrastructure, networking, and application support teams to ensure seamless IT operations.
• Participate in service improvement initiatives, audits, and operational reviews.
• Contribute to continuous improvement of support processes and user experience.

The ideal candidate will have strong desktop support experience, excellent troubleshooting skills, and the ability to support high-profile users in demanding environments., * Proven experience in IT Helpdesk, Desktop Support, or Technical Support roles within enterprise environments.

• Strong knowledge of Windows 11, Microsoft 365 administration, Google Workspace, and Citrix technologies.
• Experience with endpoint management and software deployment tools such as SCCM, Intune, WSUS, or similar platforms.
• Basic Scripting knowledge, preferably PowerShell, for administration and automation tasks.
• Good understanding of networking fundamentals including TCP/IP, VPN connectivity, DNS, and Firewall concepts.
• Familiarity with IT service management frameworks such as ITIL and ticketing systems.
• Understanding of Agile working methodologies.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work effectively in a fast-paced, high-pressure environment.

Desirable

• Experience supporting business-critical or Real Time operational systems.
• Exposure to enterprise collaboration and remote access technologies.
• Knowledge of security best practices and compliance-focused IT operations.

• Opportunity to work in a dynamic and collaborative technology environment.
• Exposure to modern enterprise technologies and infrastructure.
• Career development and continuous learning opportunities.
• Competitive salary and benefits package.