IT Service Manager -Governance/Resilience

IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.

You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.

You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.

Your new role

• Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
• Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
• Support internal and external audit activity, including evidence gathering, remediation tracking and governance input
• Conduct technology risk and control assessments, driving mitigation and escalation where required
• Embed governance controls into agile delivery processes and operational workflows
• Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements
• Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
• Maintain governance artefacts and ensure compliance with internal and regulatory standards

• Proven experience within Enterprise IT Service Management / IT Operations
• Strong understanding and practical application of ITIL (ideally ITIL 4)
• Experience leading governance forums such as Change Advisory Boards (CAB)
• Solid knowledge of risk management, controls and audit processes
• Strong stakeholder engagement skills with the ability to influence at all levels

Desirable:

• Experience in complex or fast-paced organisations
• Familiarity with tools such as JIRA or other service management platforms
• Exposure to resilience, BCM or incident management environments, * IT Service Manager - (Governance & Resilience)/ IT Service Manager

• Competitive salary up to £47,500 pro rata
• 15% employer pension contribution
• 30 days annual leave + bank holidays, with option to buy/sell leave
• Hybrid and flexible working arrangements
• Discretionary bonus scheme
• Healthcare cash plan, life assurance and income protection
• Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)
• Enhanced family leave and paid volunteering days