Applications Support Officer

Nove Hire Recruitment is recruiting on behalf of Worcestershire County Council. To support, maintain, and develop Worcestershire County Council's Social Care and Enterprise Applications, ensuring systems remain secure, reliable, and aligned with business needs and service levels.

The role will work closely with Digital Services, Social Care teams, and third-party suppliers to support digital transformation and deliver effective customer-focused solutions.

Key Responsibilities

• Support and maintain Social Care IT applications, including systems such as Liquidlogic.

• Investigate and resolve application issues within agreed SLAs.

• Provide technical advice and support to users and stakeholders.

• Maintain application documentation and support records.

• Work with suppliers and internal teams to improve application performance and service delivery.

• Apply ITIL and Agile methodologies to support and project work.

• Support application lifecycle management, upgrades, and system changes.

• Ensure applications remain secure and user access is appropriately managed.

• Assist in delivering digital solutions and customer self-service improvements.

• Experience in Application Support and system maintenance.

• Knowledge of database support and enterprise applications.

• Experience supporting large applications such as Liquidlogic.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management skills.

• Understanding of ITIL service management principles.

• Ability to work independently and within matrix teams.