Human Centred Design - Service designer

In this role, you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities.

Working collaboratively with researchers, product managers, developers, and stakeholders, you'll help turn insights into practical service improvements that enhance user experiences and business outcomes.

You'll contribute to a collaborative and supportive design culture, where innovation, continuous learning, and shared ownership are encouraged. You'll have opportunities to influence service strategy, shape user journeys, and contribute to impactful transformation programmes.

• Design & Deliver: Create service blueprints, user journeys, and process maps to improve end-to-end experiences.

• Collaborate & Influence: Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs.

• Research & Improve: Use user research and evidence-based insights to identify pain points and opportunities for improvement.

• Facilitate & Engage: Support workshops, co-design sessions, and stakeholder engagement activities.

• Innovate & Evolve: Contribute ideas, continuous improvement initiatives, and service design best practices across projects.

To succeed in this role, you should have experience supporting service design activities within digital environments and a passion for creating inclusive, user-focused services. You'll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery.

• Experience designing or supporting end-to-end digital services or user journeys.
• Understanding of service design principles and user-centred design methodologies.
• Experience working within agile, multidisciplinary delivery teams.
• Ability to communicate concepts visually and facilitate collaborative discussions.
• Familiarity with service blueprints, journey mapping, and workshop facilitation.
• Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms.
• Strong stakeholder engagement and communication skills.

Desirable:

• Experience working within public sector, GDS, NHS, or regulated environments.
• Knowledge of accessibility standards and inclusive design principles.
• Understanding of data-driven design and service improvement approaches.

Together, as owners, let's turn meaningful insights into action.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to attend CGI offices or client sites 2-3 days per week.

At CGI, we're transforming how digital services are designed and delivered by placing people, insight, and innovation at the centre of every experience. As a Service Designer, you'll help shape user-centred services that solve real-world challenges and deliver meaningful outcomes for citizens and organisations. Working within multidisciplinary teams across research, design, and technology, you'll contribute to the design of intuitive, accessible, and impactful services. Here, you'll be empowered to bring forward ideas, collaborate with experts, and make a genuine difference through creative and outcome-focused design., Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.