IT Support Technician

• Providing customer IT support via phone and remote access
• Software development using Python, HTML, Javascript etc, training provided
• Installing and configuring systems at customer sites
• Delivering basic user training during installations
• Troubleshooting hardware and software issues
• Preparing systems and equipment for installation
• Assisting with general ad-hoc technical and administrative tasks, including maintaining records, ordering components

You will act as the first point of contact for customers experiencing IT-related issues, so strong communication and problem-solving skills are essential.

Working Hours

• Part-time: 3 days per week
• Monday to Friday, 9:00am - 6:00pm
• Opportunities for additional hours may become available
• Work from home available on non-customer visit days

Do you have a valid Driving License license?, Do you have experience in Technical support?, We are looking for a reliable and motivated IT Support Technician to join our team on a part-time basis. This is a varied role combining customer support, development, on-site installations, training, and hardware setup., * Comfortable using computers and common software applications

• Basic experience with hardware/software support and troubleshooting
• Strong communication and organisational skills
• Ability to prioritise tasks and work independently
• Willingness to learn and adapt in a fast-paced environment
• Full UK driving licence and access to your own insured vehicle required for customer visits
• Mileage expenses will be reimbursed

Experience

• Previous experience in an IT support or technical support role is desirable but not essential
• Experience within a small to medium-sized business environment would be an advantage, Any IT-related qualifications or certifications would be beneficial, including:
• A Levels
• BTEC
• Diploma
• Degree
• Relevant IT certifications

We are a specialist EPOS provider for pharmacies, delivering both software and hardware solutions to customers across the UK.