Senior Digital and IT Support

1. This is an exciting opportunity to be part of the Schools Senior Digital and IT Team on a 2 year Fixed Term contract. Use of a car is essential as this role is mainly based at school sites in Hounslow.

2. In this role you'll be primarily providing technical support to our school ICT systems across all Windows 11 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers.

3. You will have the opportunity to develop your skills in Office products including Office 365, Google workspace, Sophos antivirus, server management, Unifi Wi-Fi system, networking, web filtering, mobile device management, CCTV and telephony. About The Team You'll Be Working In

4. Schools Digital and IT, is a dedicated team within the IT department of Hounslow Council who specialise in IT solutions for education. From network security to full ICT support in the classrooms, the team is well placed to support the day-to-day bespoke requirements of all schools and our Adult Learning and Community centres.

5. We support teachers and students in the classroom as well as working with the SLT team to work on improvement plans.

6. You will be reporting to the Schools Digital & IT Support Lead and will also work with other Cloud & Platform and Senior Digital and IT colleagues.

Do you have experience in Windows?, 1. You will have a good understanding of the requirements and responsibilities of working within a school environment.

2. You will be flexible with excellent communications skills, enthusiastic and able to work with a range of people as part of a team, but also independently.
3. You will have experience of working within an ICT environment, diagnosing and solving technical problems.
4. You will have a good understanding of networks, LAN, WAN and internet topologies and protocols as well as Server management (2019/2022).
5. You will ensure that IT related services & security systems are working and up to date, i.e. Sophos Antivirus, School Applications, CCTV, Telephony, Wi-Fi system, MDM, Backups, User permissions and filtering, WSUS.
6. Use of a car is essential for this role as you will be travelling to schools in the Borough. Read more about the work you'll be doing in the Role Profile.

£37,134 - £43,680 per annum (Career graded).

About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.