Data Governance and Corporate Support Officers

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for Data Governance and Corporate Support Officers.

You will support the effective management, security, and compliance of organisational data while providing essential corporate support to ensure smooth and efficient service delivery. The role involves working collaboratively across teams to maintain data quality, support governance processes, and contribute to high standards of customer service and operational performance.

Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards

Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses

Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required

Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquiries

Support the development, implementation, and ongoing improvement of corporate systems and processes relating to complaints and information requests

Provide high-level corporate and administrative support to the Executive Team, including managing correspondence, diaries, and meetings

Handle sensitive and confidential information with professionalism and discretion at all times

Contribute to corporate projects and support wider organisational priorities and service delivery

Strong administrative experience, including managing correspondence, producing documents, and supporting meetings

Excellent communication skills, with the ability to engage effectively with colleagues, senior managers, Elected Members, and external stakeholders

Experience of building and maintaining effective working relationships across teams and organisations

Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment

Experience of handling sensitive and confidential information with discretion and professionalism

Strong attention to detail, including the ability to review, edit, and improve written responses

Ability to analyse complex information and support the resolution of complaints and enquiries in a balanced and effective way

Proven ability to work collaboratively to deliver outcomes, particularly when dealing with complex or cross-service issues

Awareness or understanding of data governance and information management principles, with a willingness to develop knowledge in areas such as FOI, SAR, EIR, and data protection., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance.., Nuneaton and Bedworth Borough Council is a small authority with BIG values.

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays.

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives- our in-house Sports Development Team operate regular work place challenges, health checks and MOT's. Employees also receive discounted gym and leisure membership.

Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance -. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.