Infrastructure Engineer

Infrastructure Engineer (MV/SC Clearance) Onside: 2x per week (flexible) Location: Bridgend, South Wales Clearance: MV/SC Salary: £47,000

Overview Our client are seeking an experienced Infrastructure Engineer to support, maintain, and develop their critical network infrastructure. This role is essential in ensuring a secure, resilient, and high-performing technical environment that supports emergency operations 24/7.

The successful candidate will play a key role in delivering and maintaining converged network solutions, supporting operational services, and contributing to infrastructure improvement projects across the organisation.

Key Responsibilities Infrastructure & Technical Support

• Develop, implement, and maintain secure and resilient network infrastructure solutions.
• Provide expert technical support on complex or escalated infrastructure issues.
• Support day-to-day operational activities and project-based technical delivery.
• Ensure systems and equipment remain fit for purpose, secure, and effectively utilised.
• Maintain awareness of emerging technologies and recommend improvements where appropriate.

Service Improvement & Delivery

• Contribute to the continuous improvement of infrastructure services and operational processes.
• Support the development of standardised technical methodologies and best practices.
• Assist in planning, organising, and deploying technical resources effectively.
• Contribute to departmental plans, service delivery objectives, and business improvement initiatives.

Stakeholder Management

• Build effective working relationships with internal and external stakeholders.
• Present technical information and recommendations clearly to senior managers and Chief Officers.
• Deliver a high standard of customer service while maintaining professionalism and confidentiality.

Governance, Risk & Compliance

• Ensure compliance with policies, legislation, and security standards, including data protection and organisational requirements.
• Identify and manage technical risks and support issue resolution activities.
• Support Health & Safety obligations and contribute to a safe working environment.

Project Support

• Assist in the delivery of infrastructure and technical projects, including resource planning and implementation activities.
• Contribute to the successful delivery of operational and strategic technology initiatives.

Essential Skills & Experience

• Experience supporting and maintaining enterprise network infrastructure environments.
• Strong understanding of networking technologies and infrastructure support principles.
• Ability to troubleshoot and resolve complex technical issues.
• Excellent communication and stakeholder engagement skills.
• Ability to work effectively within operational and project-driven environments.

Qualifications Essential

• Relevant degree or significant ICT-related qualification.
• Cisco CCNA certification (or equivalent experience in networking technologies).

Desirable

• ITIL Foundation certification.
• Vendor certifications from leading technology providers.
• IOSH, NEBOSH, or equivalent Health & Safety experience.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

• Experience supporting and maintaining enterprise network infrastructure environments.
• Strong understanding of networking technologies and infrastructure support principles.
• Ability to troubleshoot and resolve complex technical issues.
• Excellent communication and stakeholder engagement skills.
• Ability to work effectively within operational and project-driven environments., Essential
• Relevant degree or significant ICT-related qualification.
• Cisco CCNA certification (or equivalent experience in networking technologies).

Desirable

• ITIL Foundation certification.
• Vendor certifications from leading technology providers.
• IOSH, NEBOSH, or equivalent Health & Safety experience.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.