2nd Line Support Engineer

• Experience working in a 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows Server & Active Directory
• Basic networking knowledge including DNS, DHCP, VPNs, and firewalls
• Experience troubleshooting cloud and infrastructure environments
• Strong communication and customer-facing skills
• A genuine interest in cloud technologies and modern IT systems
• MSP experience is highly desirable but not essential

• £30,000 - £32,000 Salary
• Exposure to Cloud Infrastructure, Microsoft 365, and Azure technologies
• Hands-on involvement in infrastructure projects and cloud migrations
• Clear progression pathway into 3rd Line, Cloud, or Infrastructure roles
• Paid certifications and training opportunities
• Supportive and highly skilled technical team
• Modern office environment in St. Albans
• 25 Days Holiday + Bank Holidays

Cloud-Focused MSP | Cyber Security Exposure | Clear Path into Infrastructure & Cloud We're partnered with a forward-thinking MSP in St. Albans that's continuing to grow rapidly through its delivery of modern cloud and infrastructure solutions. With a strong technical team, a growing client base, and continued investment into the latest technologies, they're now looking for a driven 2nd Line IT Engineer to join their expanding support function. This is an exciting opportunity for someone who wants more than just another support role. You'll be working across a wide variety of client environments, supporting modern Microsoft and cloud-based technologies while gaining valuable exposure to infrastructure projects, migrations, networking, and cloud services. You'll work closely with experienced senior engineers on technical escalations and improvement projects, giving you the opportunity to rapidly build your technical knowledge and progress your career. The company has a strong reputation for developing engineers internally, making this an ideal environment for someone who wants to move toward 3rd Line, Infrastructure, or Cloud Engineering roles. The technical variety, project exposure, and supportive team culture make this a fantastic opportunity for an ambitious engineer who enjoys learning and wants to work with modern technologies every day.