2nd Line IT Support Technician

• Previous experience providing technical support across the Microsoft Office Tech Stack including but not limited to Email, SharePoint, Teams and Azure
• Proven Problem Solving in terms of troubleshooting
• Knowledge of Desktop Computers and Printer Support
• Excellent communication skills and the ability to work well within a team environment
• Experience working in a fast-paced environment with the ability to prioritise tasks accordingly
• Willingness to learn and a proactive approach
• Ability to recognise when it is appropriate to pass jobs on to senior members of the team

Nice to have:

• IT/Technology related degree or equivalent commercial experience
• Experience working within an MSP
• Previous experience communicating and working with businesses and business owners
• Experience with cyber security, Linux and/or Mac/iOS a bonus

One of our valued clients, an Edinburgh based MSP, who provide IT Solutions and Technical Support for a wide range of small to medium business, are on the hunt for a dedicated new member for their team. Please not this is an office based role, so you'll need to be happy working in central Edinburgh 5 days a week. You'll join a group of skilled professionals, who ensure the highest possible standards are maintained, whilst dealing with tickets promptly and effectively. Our client has an excellent company culture, prides itself on being a caring environment where they look after their staff and invest in wellbeing and personal development. You'll get 12 days per annum for personal career development, via the likes of a LinkedIn Learning account, with a "sky is the limit" approach to training for both Azure and Cyber Security. Our client also allows 5 days a year to donate your time to causes you feel are important, whether that is one of their charitable partnerships or one of your own. We're looking for individuals who will go above and beyond their job-spec to provide the best possible customer service. To be considered for this role, you will need the following skills and experience