Systems Tester

At Pennon Water Services (PWS), we are committed to delivering high-quality, reliable water services to our customers. As we continue to enhance and modernise our systems, we are looking for a detail-driven Systems Tester to join our IT team and play a key role in ensuring system quality and performance. The Role As a Systems Tester, you will be responsible for ensuring that our new billing system and associated integrations are thoroughly tested before release. You will work closely with developers, third-party vendors, and business stakeholders to help deliver stable and reliable systems.

Reporting to the IT Systems Manager, you will take a structured, methodical approach to testing, maintaining high standards throughout the project lifecycle., * Support end-to-end testing across billing, CRM, and integrated systems

• Analyse requirements, process flows, and user stories to identify test conditions and acceptance criteria
• Design, create, and maintain test plans, test cases, and test sets using Jira/Xray
• Execute test cases with clear and accurate documentation
• Log, track, and manage defects through to resolution
• Support test data preparation and test environment coordination
• Collaborate with stakeholders to support User Acceptance Testing (UAT)

• Proven experience in a systems testing or QA role
• Hands-on experience with Jira, Xray, or similar test management tools
• Strong understanding of software testing principles and defect lifecycle
• Experience in writing test plans, scripts, and documentation
• Ability to interpret user stories, business requirements, and acceptance criteria
• Strong communication, organisational, and time management skills
• Excellent analytical and problem-solving abilities

Desirable

• Knowledge of billing systems (configuration, design, or administration)
• Experience within the water industry
• Familiarity with test automation tools
• Experience supporting UAT with business stakeholders
• Detail-oriented and structured in your approach
• Proactive, inquisitive, and solutions-focused
• Highly organised with strong planning and prioritisation skills
• Able to work independently as well as collaboratively
• Resilient, adaptable, and flexible
• Full UK driving licence and willingness to travel when required

Requirements

• Minimum of 5 GCSEs (or equivalent), including Maths, English, and Science
• Degree-level education or equivalent experience

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

Ready to make a difference? Join us as our Systems Tester a nd help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Systems Tester, you'll enjoy:

• Competitive Salary - Based on experience and skills
• Annual Bonus Scheme - Recognising company performance
• Pension Scheme - Helping you plan for your future
• Flexible Working Options - We value work-life balance and offer flexible hours and hybrid working where possible
• Healthcare Benefits - Access to employee assistance programs
• Employee Discounts - On various products and services
• Annual Leave - Take time to recharge with our holiday entitlement

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career., Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.