Infrastructure Support Engineer

You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing.

Day-to-day, you'll:

• Lead on Helpdesk provision and act as a key escalation point.
• Troubleshoot and configure networks, firewalls, and Windows Server environments.
• Deliver remote and onsite project engineering for clients.
• Conduct technical assessments and produce high-quality reports.
• Build lasting relationships with clients, becoming a trusted technical partner.

We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:

• Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.
• Hands-on experience with Microsoft 365, Intune, and Entra ID.
• Solid understanding of DNS, DHCP, IP subnetting, and routing.
• Knowledge of web filtering and email protection technologies.
• Experience in MSP or education environments (desirable, not essential).
• If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.

This is a chance to join a business that genuinely invests in its people and rewards results. You'll get:

• Competitive salary + performance bonus.
• Hybrid working with home office budget.
• 22 days holiday + bank holidays, increasing with service (plus your birthday off!).
• Electric vehicle salary sacrifice scheme.
• Company perks & wellbeing benefits.
• The freedom to innovate and a clear path for professional growth.