Senior Platform Support Engineer (gn)

Practical Information Location: UK or Poland | Reporting to: Escalation Manager & CRU Lead | Work Arrangement: Hybrid | Contract: Full-time | Language Requirements: Fluent English, written and spoken As a Senior Platform Support Engineer , you will play a key role in ensuring the stability, performance, and continuous improvement of our web-based platforms. You'll work closely with engineering, stakeholders, and clients to resolve complex technical issues, drive improvements, and support a collaborative, learning-focused team culture., * Manage, triage, and resolve deep-level technical issues across our platforms.

• Collaborate closely with engineering teams to accelerate solutions and review bugs or incidents.
• Lead stakeholder and client calls, setting clear agendas and owning outcomes.
• Support leadership with reporting, insights, and escalation management.
• Facilitate technical and problem-solving sessions, translating discussions into clear, actionable next steps.
• Mentor and support less experienced team members, fostering knowledge sharing and growth.

• Are you ready to take ownership and solve complex technical challenges?

• Do you thrive in dynamic environments where collaboration and curiosity drive success?

• Are you passionate about mentoring others and delivering exceptional platform support?, * Solid experience in platform support for web-based applications and SaaS environments.

• Strong understanding of APIs, ticketing systems (e.g. ServiceNow), and support workflows.

• Familiarity with ITIL and/or KCS frameworks and ALM tools such as JIRA and Confluence.

• Confidence in analysing complex problems and communicating clearly in English.

• Exposure to ERP systems, tools like Postman, scripting (e.g. Python), and network or console logs.

• A curious mindset with strong critical thinking and a passion for continuous learning

You'll be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work.

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).
• An innovation-driven global team culture.
• Flexible working options: remote, hybrid, or office-based.
• Generous time-off policies and continuous learning opportunities.
• Employee stock purchase plan.
• …and much more, with comprehensive benefits tailored to your region.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.