Service Desk Technician (Home Based / 12 Month FTC)

• Health Partners delivers its IT service through 100% cloud-based providers, this role would suit somebody that has recently worked with cloud services or is keen to provide support within this space.

• Deliver first class 1st and 2nd line IT support, ensuring our users feel empowered and supported.

• Troubleshoot and resolve technical issues quickly and efficiently, meeting agreed service levels.

• Providing customer facing / remote take over and telephone-based support.

• Completing the onboarding / offboarding process.

• Manage user accounts, security groups, and policies in Active Directory.

• Administer Office 365 and Exchange Service mailboxes like a pro.

• Build and configure laptops, desktops, and mobile devices with precision.

• Oversee our asset register and ensure everything is documented in our service desk tools.

• Act as an integral part of exciting projects that shape the future of our IT services., Whilst our team operates remotely, we maintain a cohesive and friendly work environment through constant use of Teams chat and video meetings. This way of working is crucial for sustaining our open culture and warm dynamics of our team and require this role to be a part of that. Please note that this job advert is for remote working from home in the UK only. Applicants must ensure they are able to legally work and reside in the UK. Unfortunately, we are unable to offer sponsorship either now or at any time in the future. Hours : 37.5 hours

• Has 3+ years of experience delivering exceptional IT support in a multi-site Windows/Active Directory environment.
• Is confident with Microsoft Office 365, Intune MDM, and Windows Operating Systems.
• Thrives in a customer-focused environment, with excellent communication skills and a can-do attitude.
• Stays calm and professional under pressure - you're a natural problem-solver!
• Is organised, self-motivated, and ready to hit the ground running.

It would be even better if you were familiar with MS Azure and Azure Active Directory and had ITIL Foundation knowledge or certification.

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to join our dynamic IT team at Health Partners as a Service Desk Technician ! As a Service Desk Technician, you'll be the first point of contact for IT support, providing a first-class experience to over 1,300 employees across multiple sites in the UK. From troubleshooting complex technical issues to onboarding new team members, you'll play a key role in keeping our people connected and our systems running smoothly. What's In It for You? We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme (up to 6%).
• Life assurance.
• 25 days of annual leave plus bank holidays, increasing with length of service.
• A day off for your birthday (non-contractual).
• Discounted gym membership.

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees., Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives. With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce. We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference. At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond. If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures. Diversity & Inclusion Statement Health Partners are a proud member of the Disability Confident employer scheme Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you. We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.