IT Technician

Insight Global
Irving, United States of America
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Irving, United States of America

Tech stack

Issue Tracking Systems
Microsoft Office
Peripherals
ServiceNow

Job description

We are seeking a hands-on, client-facing IT Technician to provide onsite technical support to end users. This individual will serve as the front line of IT support, ensuring a seamless technology experience across hardware, software, and network-related issues. The ideal candidate is highly customer-focused, proactive, and comfortable working directly with users in a fast-paced environment.

Requirements

1-3+ years of hands-on IT support or desktop support experience

  • Strong troubleshooting skills across hardware, software, and peripherals

  • Experience supporting Windows 10/11 and Microsoft Office/Office 365

  • Experience using a ticketing system (ServiceNow preferred) for incident management

  • Strong customer service and communication skills in a client-facing environment

  • Ability to work onsite full-time and manage multiple support requests

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