VMWare System Engineer

• Lead the migration to VMware Cloud Foundation9 (VCF9), ensuring zero downtime, compliance, and alignment with security baselines.
• Design and evolve the integrated VMware stack (vSphere, NSX T, vSAN, Aria Operations, VRLI, VRNI) to meet ultra-low latency and high availability requirements.

Automation & AI Enabled Operations:

• Implement Infrastructure as Code (Ansible, Terraform, PowerCLI) to automate provisioning, patching, and lifecycle management of the virtualization layer.
• Deploy agentic AI assistants (LLM powered chat ops) for ticket triage, predictive alerting, and automated root cause analysis within Aria Operations.
• Create self-healing playbooks that remediate common performance or capacity events without human intervention.

Performance Monitoring & Capacity Management:

• Configure, fine tune, and maintain monitoring thresholds, alarms, and dashboards in Aria Operations, VRLI, and VRNI.
• Use AI driven anomaly detection to anticipate capacity bottlenecks and latency spikes before they affect production.

Process Improvement & Standardization:

• Facilitate environment wide process improvement initiatives (change, release, and incident management) to increase efficiency and consistency.
• Ensure all deployments adhere to group standards, best practices, and security hardening guides (CIS, VMware Hardened Base Image).

Vendor & Global Team Collaboration:

• Interface with VMware, storage, networking, and hyper converged hardware vendors; coordinate with global IT teams to keep the platform aligned with enterprise standards.

Disaster Recovery & Business Continuity:

• Participate in DR planning, testing, and execution for the virtualization environment; maintain RPO 5seconds and RTO 15minutes for critical workloads.

Operational Support:

• Provide Tier 2/3 support for production workloads, including 247 on call rotation.
• Conduct thorough morning and end of day health checks using scripted tools and AI generated health scores.
• Perform OS and firmware upgrades, mandatory security patches, and storage system updates through automated pipelines.

Stakeholder & Service Management:

• Liaise with application owners to gather requirements, design standards, and deploy consistent virtual infrastructure services.
• Maintain the service catalogue for internal business lines, regularly reviewing consumption, pricing, and performance metrics.

Reporting & Governance:

• Report to the Americas IT Infrastructure Virtualization Platform Manager; deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and platform health.

• Bachelor s degree in computer science, Information Systems or a related field (or equivalent professional experience).
• 5 7years of hands on experience designing, deploying, and supporting large scale VMware environments (vSphere8+, NSX T, vSAN).
• Demonstrated experience migrating legacy VMware sites to VMware Cloud Foundation9 or newer cloud native stacks.
• Strong automation background expert level use of PowerCLI, vRealize Automation (vRA), Ansible, Terraform, and PowerShell/Python scripting.
• Hands on experience with the Aria Operations suite (formerly vRealize Operations), VRLI, and VRNI for log analytics and network insight.
• Solid understanding of enterprise storage (EMC/Isilon, Pure Storage, Dell/NetApp SAN, iSCSI), and how vSAN integrates with these platforms.
• Deep networking knowledge TCP/IP fundamentals, VLANs, routing, and NSX T concepts (micro segmentation, distributed firewalls).
• Experience applying AI ops concepts: predictive monitoring, automated RCA, LLM driven chat ops, and intelligent capacity forecasting.
• Proven track record of cost optimization (rights sizing VMs, leveraging spot/ephemeral instances, improving TCO).
• Excellent written and verbal communication; ability to influence senior stakeholders and mentor junior team members.
• Strong project management skills focused on outcome based results (Agile/ITIL preferred).

Desired Certifications & Skills:

• VMware Certified Professional Cloud Management and Automation (VCP CMA)
• VMware Certified Advanced Professional Cloud Foundation (VCAP CF)
• ITIL Foundation / Managing Professional.
• Experience with Aria Operations and related APIs for custom automation.