IT Support Technician

The ideal candidate will provide day-to-day technical support, troubleshoot hardware/software issues, and assist end users with IT-related concerns in a professional environment.

Responsibilities

Provide onsite technical support for desktops, laptops, printers, and peripherals

Troubleshoot hardware, software, and network connectivity issues

Install, configure, and maintain Windows operating systems and applications

Support user account management, password resets, and access requests

Assist with setup and deployment of IT equipment

Respond to helpdesk tickets and provide timely issue resolution

Coordinate with internal IT teams for escalations and project activities

Maintain accurate documentation of technical issues and resolutions

Ensure excellent customer service and communication with end users

Experience in IT support / desktop support / helpdesk environment

Strong knowledge of Windows OS, Microsoft Office, and basic networking

Experience troubleshooting laptops, desktops, and printers

Ability to diagnose and resolve technical issues independently

Excellent communication and interpersonal skills

Ability to work onsite and support multiple users efficiently

Preferred Qualifications

Experience in educational or collaborative environments is a plus

CompTIA A+, Network+, or similar certifications preferred

Experience with Active Directory and Office 365 is advantageous