IT Support Eng II - AMZ10909.8, Zappos & Shopbop

Amazon.com, Inc.
Madison, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 106K

Job location

Madison, United States of America

Tech stack

Cisco IOS
Computer Networks
Computer Engineering
Dynamic Host Configuration Protocol
DNS
Video Game Development
OSI Models
Linux System Administration
Network Service
Software Engineering
TCP/IP
Transport Layer Security
System Availability
Computerised Systems
Information Technology

Job description

  1. Planning and coordinating CMs and CM templates.

  2. Collaborating with internal teams or vendors to execute projects.

  3. Leading continuous improvement efforts.

  4. Auditing the quality of work performed and provide constructive feedback when necessary.

  5. Automating manual tasks; create/improve small tools that help make team operations more efficient.

  6. Serving as the first point of escalation.

  7. Participating in hiring, training and development of others.

  8. Ensuring infrastructure networking and computing systems remain available during production hours.

  9. Managing local technical projects.

  10. Maintaining or creating policies, procedures, and processes.

  11. Identifying root-causes of operational issues and process inefficiencies.

(40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Requirements

A Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development or related discipline and 1 year of experience in the job offered or a related occupation in software development or IT Support.

Experience must include:

  • 1 year of IT experience with client, server, and network service delivery.

  • 1 year of experience with IT systems or in a commercial production environment.

  • 1 year of experience networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP.

  • 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI).

  • 1 year of experience troubleshooting in a multi-user high availability environment.

  • 1 year of experience with PC repair, troubleshooting, deployment, and liquidation.

Benefits & conditions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Madison - 60,700.00 - 106,300.00 USD annually

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