Desktop Support Technician

The Desktop Support Technician provides advanced in-person end user support for Fox Pest Control employees, serving as a point of escalation from the helpdesk. This role delivers hands-on technical support across Fox's hardware, software, and physical workspace environments, with a focus on timely resolution and clear communication throughout the lifecycle of each request.

Responsibilities

A Day in the Life of a Desktop Support Technician:

• Primarily support end users in-office, with secondary support for remote users as needed.
• Resolve escalated end user issues across Fox's business applications.
• Coordinate hardware lifecycle activities, including asset tracking, inventory, and equipment requests.
• Execute onboarding and offboarding procedures.
• Conduct routine software, license, and user audits.
• Provide support for AV and conference room technology.
• Support end user connectivity, access, and licensing requests.
• Train end users and maintain knowledge base documentation.
• Maintain clear, consistent communication with end users throughout each request.

• 2+ years of end user technical support experience.
• Strong communication and customer service skills.
• Strong understanding of computer hardware and mobile device support.
• Working knowledge of Windows, macOS, and common business applications.
• Familiarity with user account, access, and license management.
• Ability to manage multiple requests and prioritize effectively.
• Experience with ticketing systems and knowledge base documentation.
• High school diploma or equivalent; relevant certifications (CompTIA A+, Network+, or similar) a plus.

• Preferred Skills:

• Prior experience in a Level 2 or escalation support role
• Experience supporting a distributed or field-based workforce
• Familiarity with Microsoft 365, Salesforce, and CRM platforms, + Ability to lift and move equipment up to 50lbs.
• Ability to sit, stand, and work at a computer for extended periods.
• Occasional bending, kneeling, or reaching to install or service equipment.
• Reliable on-site presence for hardware, AV, and workspace support.

• Pay Range $24 - $28 per hour
• Health Benefit Package: First day of the month following 60 days of employment
• PTO: After 90 days of employment
• 401K
• Career Development
• Training -Paid, hands-on learning opportunities

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service. We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS