Technical Customer Support Specialist

We are seeking a Technical Customer Support Specialist to support customers and field operations related to EV charging systems. This role is ideal for candidates with experience in technical customer support, industrial equipment support, manufacturing operations, or field service coordination.

The Specialist will serve as the first point of contact for troubleshooting, case management, and customer issue resolution while coordinating closely with internal departments including Engineering, Production, Quality, SCM, Logistics, and teams in Korea.

This is an excellent opportunity for candidates interested in EV infrastructure, connected hardware systems, and technical operations within a fast-growing industry., Customer & Technical Support

• Respond to customer inquiries regarding EV charger operation, connectivity, troubleshooting, installation, and system performance
• Perform first-level technical troubleshooting using internal procedures and technical documentation
• Escalate complex technical or operational issues to appropriate internal teams

Case Management & Operations

• Manage support tickets and customer cases through CRM/helpdesk systems
• Track open issues and ensure timely resolution within service level expectations
• Maintain accurate documentation of troubleshooting steps, resolutions, and customer communications

Cross-functional Coordination

• Coordinate with Engineering, Production, Quality, SCM, Logistics, and field service teams to resolve customer issues
• Work closely with Korea-based teams for escalations, technical support, and operational updates
• Support replacement part requests, service coordination, and issue follow-up activities

Customer Communication

• Provide professional, responsive, and customer-focused communication
• Keep customers informed regarding issue status, ETAs, and resolution plans
• Prepare service summaries and escalation reports when required

Continuous Improvement

• Identify recurring technical or operational issues and report trends to management
• Support process improvement initiatives to improve customer experience and product reliability

Do you have experience in Teamwork?, * Min 2 years of experience in customer support, technical support

• Experience using CRM, ticketing, or helpdesk systems
• Proficiency with MS Office (Excel, Word, PowerPoint), * Experience in EV charging, EVSE, automotive, industrial equipment, semiconductor, automation, telecom, or related technical industries
• Familiarity with troubleshooting hardware systems, network-connected devices, or electromechanical equipment
• Understanding of OCPP, networking, or electrical systems is a plus
• Experience working with cross-functional global teams is preferred
• Korean bilingual skills are a plus but not required

3.13.1 out of 5 stars 4101 East Plano Parkway, Plano, TX 75074 $75,000 - $90,000 a year - Temporary, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, Why Join SK Signet?
• Opportunity to join a rapidly growing EV infrastructure company
• Exposure to advanced EV charging technology and large-scale commercial charging operations
• Career growth opportunities within a global organization
• Collaborative and technology-driven work environment

Job Type: Temporary

Pay: $75,000.00 - $90,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SK Signet is a global leader in DC fast charging infrastructure and EV charging solutions. As the EV industry continues to expand rapidly across North America, SK Signet is growing its customer support and technical operations team to provide world-class service and support for commercial EV charging systems.