IT Support Specialist

AlignLayerNine is a managed IT and cybersecurity services provider supporting K-12 schools and mission-driven organizations. We're looking for an IT Support Specialist to join our K-12 team someone starting their IT career who takes pride in responsive service, follows through, and wants to be the friendly, reliable face of technology support inside a school building.This is a dedicated on-site position supporting a K-12 school district in eastern Lake County. You'll work across multiple school buildings elementary through high school providing front-line technology support to teachers, office staff, and administrators, with a Tier 2 technician and site lead available to escalate to when needed.What you'll be doingServing as the Tier 1 support resource for day-to-day technology issues across school buildingsTroubleshooting Chromebooks, iPads, MacOS, and Windows PCs primarily staff-facing, with some student services impactImaging, deploying, and tracking devices during refresh cycles

and new-hire onboardingFollowing established ticketing and documentation processes every issue gets a ticket, every ticket gets notesEscalating issues you can't resolve quickly, with clear documentation so the next tech can pick up where you left offAssisting with AV setups for meetings, assemblies, and school eventsCommunicating professionally with teachers, office staff, and school administratorsWhat we're looking for1+ years of IT support experience, IT-related coursework, or a relevant certification (A+, Google IT Support, etc.)Basic comfort with Chromebooks, Windows, MacOS, and mobile devices you don't need to be an expert, but you should know your way around an OSStrong communication skills you can stay calm, friendly, and professional even when someone's frustratedProcess-driven and reliable; you follow the system and document your workWillingness to learn and grow this role has a clear path to Tier 2 for the right personValid driver's license and reliable transportation requiredA+ certification (or willingness to earn one within the first year) preferredPlease note: Compensation is firm at $42,000$46,000. This is an entry-level role and we are not flexing the range for more experienced candidates. This is the right role for someone in the first few years of their IT career or transitioning from a related field. We invest in training and certifications, with a clear path to Tier 2.