Associate Manager - Community Technology

• Handle customer expectations (both internal staff and residents) regarding IT services, identify gaps between customer needs and IT capabilities, and find innovative solutions to bridge those gaps.
• Deliver high levels of customer service with a positive, outgoing approach to service delivery.
• Provide periodic technology training sessions with staff and residents.
• Ensure the overall technical health and stability of the assigned community, including remote locations, and maintain high levels of resident and team member satisfaction.
• Coach and encourage business stakeholders on the potential use of technologies that add value to business units.
• Represent and communicate business unit managements technology needs to the wider IT department.
• Vendor management to coordinate with key vendors to diagnose and troubleshoot complex technical issues, holding them accountable for SLAs.
• Own and facilitate timely root cause analysis for community level severity 1 and 2 outages, including follow-up communication to affected team members and/or residents.
• Work with Lifespace IT leadership and peers across other Communities for coaching mentoring as a junior team member. Coordinate with resident volunteers, and the wider IT support team on resolving incidents, escalating complex tickets, and communicating updates effectively.
• Grow a deep understanding of the technical infrastructure at all communities, including core applications, network connectivity, Wi-Fi capabilities, and service issues.
• Participate in local project efforts for community technical improvements and contribute to enterprise-wide IT initiatives.
• Grow knowledge and experience with IT support processes and procedures, including incident management, problem management, change management, and asset management.

• Associate's degree in management information systems, computer science, or business preferred.
• Two to five years of IT support experience with demonstrated progression of skills and responsibilities.
• Professional Certification (e.g., MCP, MCSE, CompTIA), preferred.
• Experience providing IT support in the healthcare industry is a plus.
• Ability and willingness to work in an environment providing 24x7x365 support to our communities., If you are excited to learn and grow, be excellent, thrive with your team and deliver personalized experiences you'll enjoy your career with us!

Join Lifespace Communities in driving innovation! We're launching an excitingTech Baracross our communities as part of a company-wide IT transformation. This newly createdcommunity-basedrole offers a unique opportunity to enhance onsite IT support, shifting to a customer-facing, service-driven approach that delivers immediate assistance to team members and residents. Be part of a team that's shaping the future of IT support apply today!, Lifespace Communities headquartered in West Des Moines, Iowa and Dallas, Texas, is one of the nation's largest Senior Living providers of non-profit retirement communities. Lifespace employs over 4,500 team members and servers over 5,100 residents. The organization is committed to creating communities where people are empowered to live their aspirations.