PC Support Technician

Our customer is looking for a PC Support Technician who will work in a factory environment and troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end-users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a heavy amount of walking (steel toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements. Responsibilities: o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution. o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software. o Perform thorough documentation of all service activities. o Meets all success-measuring benchmarks (customer services, SLO / SLA's, etc...) Support will also consist of, but not limited to:

• Mobile Devices (Phones, Wearable, etc.)
• Proactive Issue Identification and Resolution
• Ad-hoc Activities
• Line Moves
• L1/Hot Hands for All Manufacturing/Factory Areas
• IMACD (Install/Move/Add/Change/Deployment) Activities
• Testing and Finalizing for Builds
• Installation of patches and upgrades
• Installation of customer approved software upon request
• Provide support as needed for the following: Training Support, Cable/Lock Management, Cart Retrofit/Support, Audit/Inventory Management, Manufacturing Technician Orientation, Wireless Suitcase and Wireless Workgroup Bridge Deployment, Battery Runs, Security Compliance Support (e.g. Emergent & Monthly Patching, McAfee updates), General Maintenance (e.g. Vacuuming/Dusting out Computers, Disk Space & Profile Cleanup) **Excessive walking-inclement weather possibility **Steel toe shoes required **Valid Driver's License and own transportation needed Skills Support, Desktop, A+ certification Top Skills Details Support,Desktop,a+ certification

o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended o Experience troubleshooting and repairing basic networking issues o Demonstrate good customer service skills o Ability to work independently and manage time to complete tasks o Possess a valid driver's license with reliable personal transportation to travel between supported sites o Advanced hands-on experience troubleshooting & repairing client hardware. o Possess strong communication skills; both verbal and written. o 3+ years of relevant experience or equivalent combination of education and work experience. o Some shifts may require one weekend day o Be able to lift 35 lbs. o Pass security and drug testing Candidates must be able to pass background check. Valid driver's license with reliable transportation is also required because there are 3 buildings in the Everett location; all ~0.5 miles away from each other. Experience Level Entry Level

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & Location This is a Contract position based out of Renton, WA. Pay and BenefitsThe pay range for this position is $21.57 - $21.57/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.