Help Desk Technician

• Provide Tier 1-2 technical support via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
• Set up and configure user accounts, email, and access permissions
• Support Windows-based systems, Microsoft 365 applications, and endpoint devices
• Document incidents, resolutions, and escalate more complex issues to higher-level support teams
• Assist with onboarding/offboarding by provisioning equipment and system access
• Maintain accurate records of IT assets and support activities
• Deliver excellent customer service and communicate technical issues clearly to non-technical users
• Follow standard IT procedures and contribute to knowledge base documentation

• At least 1 year of experience in a helpdesk, IT support, or technical support role
• Basic knowledge of Windows OS, Microsoft Office/Microsoft 365, and desktop troubleshooting
• Familiarity with Active Directory (user account management, password resets)
• Understanding of basic networking concepts (TCP/IP, Wi-Fi, VPN)
• Experience using a ticketing system or helpdesk software
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Exposure to remote support tools (e.g., TeamViewer, Remote Desktop)
• Basic hardware troubleshooting experience (laptops, desktops, peripherals)
• CompTIA A+ or similar certification (or willingness to obtain)

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.