Desktop Support Specialist

Red Knight Solutions
Farmington, United States of America
5 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Compensation
$ 46K

Job location

Farmington, United States of America

Tech stack

Data Centers
Graphics Software
Issue Tracking Systems
Networking Hardware
Microsoft Office
System Center Configuration Manager
Software Deployment
ServiceNow

Job description

We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills. This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment. The successful candidate will be able to efficiently troubleshoot mobile devices, printers, and hardware-related issues, and be comfortable using tools like SCCM, imaging software, and ticketing systems., * Provide technical support and troubleshooting for mobile devices and printers (local and network).

  • Troubleshoot hardware issues such as no booting, FAN problems, and battery failures.
  • Manage and assist with conference room technology setups.
  • Support and troubleshoot using CMD commands.
  • Handle SCCM for massive installations and updates.
  • Work within a data center environment, with knowledge of network devices and patch cables.
  • Use imaging software to deploy operating systems and applications.
  • Assist with ticket management and resolution using ServiceNow (SNOW).
  • Provide support for MS Office Suite applications and related issues.

Requirements

Do you have experience in ServiceNow?, * Strong experience in OSS and the ability to speak to this knowledge in an interview setting.

  • Hands-on experience troubleshooting mobile devices and printers (local and network).
  • Proficiency with CMD commands and troubleshooting hardware issues.
  • Familiarity with managing conference room technology setups and SCCM for large-scale software installations.
  • Understanding of data center operations, including network devices and patch cables.
  • Experience with ticketing systems, specifically SNOW (ServiceNow).
  • Proficient with the MS Office Suite and capable of troubleshooting related issues.

Benefits & conditions

$21 - $22 an hour - Temporary, Temp-to-hire, Full-time, Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, 1st month Monday - Friday 8:00 AM - 5:00 PM

2nd month Monday - Friday 8:00 AM - 5:00 PM

3rd month Tuesday - Saturday 8:00 AM - 5:00 PM

Job Types: Full-time, Temp-to-hire

Pay: $21.00 - $22.00 per hour, * 401(k)

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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