Desktop Support Specialist

• Install, investigate, and resolve routine and complex matters with computer software and hardware equipment.
• Install, investigate, and resolve routine and complex matters with computer software and hardware equipment.
• Interact with network services, software systems engineers, and/or applications development to restore service and/or identify and correct the core problem.
• Communicating with desktop users experiencing technical difficulties by troubleshooting and documenting problems
• Reproducing, diagnosing, and analyzing problems reported by users, in turn formulating solutions to resolve the issues
• Provide training and advice to users, both in response to identified difficulties and to share tips for optimal device operation
• Maintain a work log of job tickets

Do you have experience in User training (technical support)?, * Two-year IT experience preferred

• Experience in tablet imaging and configuration
• Experience in troubleshooting printers and MFDs (Multi-Function Devices)
• Windows 10 OS experience and/or certification
• The ability to receive and maintain a DoD Secret security clearance
• CompTIA Certification (A+, Network+, SEC+) (Required) - must currently possess and must be maintained throughout duration of employment
• Window 10 Certification / Training - must currently possess or obtain within 180 days of hire and must be maintained throughout duration of employment