Senior Systems Engineer

The Senior Systems Engineer reports to the Technical Operations Manager and plays a key role on our collaborative team. You will provide both remote and onsite support for PCs, servers, networking equipment, firewalls, and desktop applications across a wide variety of small to medium-sized organizations.

This role serves as an escalation point for complex technical issues. You will handle everything from routine desktop support to advanced server, network, and cloud infrastructure challenges. You will work directly with clients of all technical levels and act as a mentor to junior technicians. This position is based at our Houston, TX headquarters., Core Technical Support:

• Provide IT support for internal systems and client network infrastructure
• Perform remote and onsite hardware and software installations
• Support Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, Microsoft 365, Azure, etc.)
• Manage virtualization platforms (VMware, Microsoft Hyper-V)
• Handle network-level support including WAN/LAN, routers, firewalls, and security solutions
• Administer self-hosted and cloud-based solutions
• Support disaster recovery solutions (Veeam, StorageCraft, Acronis, etc.)
• Manage remote access technologies (VPN, Remote Desktop Gateway, Azure Virtual Desktop)
• Monitor system alerts and respond promptly through service tickets
• Administer and maintain our remote monitoring and management (RMM) platform
• Maintain detailed documentation for client systems and infrastructure
• Communicate effectively with clients regarding incident status, upcoming changes, and outages

Additional Responsibilities:

• Continuously improve customer satisfaction and service delivery
• Work escalated issues and projects that require advanced expertise
• Mentor and support junior technical staff
• Contribute to the design, maintenance, and enhancement of internal systems and customer-facing cloud environments
• Document internal processes and procedures
• Stay current with emerging technologies through continuous learning
• Drive projects to completion with minimal supervision

Do you have experience in Equipment troubleshooting?, Do you have a Bachelor's degree?, This is an exciting opportunity for a driven, solutions-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service., * 8+ years of progressive IT experience

• Managed Services Provider (MSP) experience is highly preferred
• Professional IT certifications preferred: Microsoft (MS-900, MS-100, MS-101, AZ-900, AZ-104), SonicWall CSSA, Meraki ECMS, Cisco CCNA, VMware VCP, Security+, or similar
• Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users
• Excellent diagnostic, troubleshooting, and problem-solving abilities
• Ability to multi-task and adapt quickly in a fast-paced environment
• Self-motivated with a strong sense of ownership
• BA/BS degree in Computer Science or related field preferred

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Competitive salary based on experience and qualifications
• Employer-paid Health Insurance
• Vision and Dental Insurance available
• Performance-based incentives
• Generous Vacation & Sick Time
• Excellent opportunities for career advancement in a growing company

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Prime ITS Inc. has been a trusted technology partner in the Houston area since 1993. Originally founded as Prime Computers, we incorporated as Prime ITS, Inc. in 2012. We specialize in delivering high-quality IT support, cybersecurity, and technology consulting to small and medium-sized businesses. We bring enterprise-level IT practices and solutions to the small business sector - at small business prices. Our experience has allowed us to build efficient infrastructure and streamlined processes that keep our pricing competitive while maintaining exceptional service levels and keeping our clients productive and secure., As a Senior Systems Engineer at Prime ITS, you will deliver high-quality technical support to our clients while serving as a mentor and technical leader for our support team. In an industry that never stops evolving, you will continuously expand your expertise and help develop both your peers and our clients.