IT User Support Technician Senior 2026-2027 School Year

To assist in the support and resolution for critical district systems, while working with the Central IT Team to continually promote a safe and efficient learning environment for students and faculty., Responsibilities shall include, but not be limited to, the following:

• Work a flexible schedule to accomplish the duties of the position.
• Work throughout all district sites efficiently with minimal disruption to learning.
• Prioritize network support needs and accomplish the work in a timely manner.
• Inform staff and technicians about hardware/software issues in non-technical terms as needed.
• Maintain a high degree of confidentiality with school district records and technology data.
• Ability to lift, push, pull, and move 25 lbs.
• Perform other job-related duties as assigned to advance district priorities.

Do you have a valid Driver's License license?, Do you have experience in Stakeholder relationship building?, Do you have a Associate's degree?, + Ensure all district technology devices are up to date and protected using WSUS, Sophos Central AV and other applications.

• Ability to troubleshoot network and computer problems using command line tools, DHCP and DNS.
• Maintain computer carts to information technology standards and ensure all devices are ready for use.
• Experience imaging machines and moving and managing user profiles and files.
• Working knowledge of remote server administration tools (RSAT)
• Installation and troubleshooting experience with network printers and print servers.
• Manage inventory and keep IDFs and MDFs organized.
• Troubleshooting experience with VOIP phones, fax machines and other devices.
• Basic knowledge of Microsoft Office and Google Suites.
• Be able to diagnose slowness or other computer issues related to PUAs, malware, viruses and other potential causes.
• Knowledge of structured cabling systems. Ability to terminate and diagnose cabling problems.
• Provide escalation support for computer technicians and other support personnel.
• An associate's degree in an IT related field of study or two years of IT field experience is required. CompTIA certifications such as A+ or Network + is a plus.
• Ability to maintain effective working relationships with coworkers, administrators and stakeholders.
• Experience with sensitive and confidential documents and information.
• Must pass a background clearance
• Must obtain an Arizona IVP Level One Fingerprint Clearance Card
• A valid Arizona state driver's license is required.

Pulled from the full job description

• Flexible schedule