Social Media Customer Experience Moderation Agent

• Engage with customers daily across Nissan's social media channels, providing timely, thoughtful, and brand-aligned responses.
• Leverage leading social media moderation tools and Salesforce to track and resolve customer inquiries efficiently.
• Escalate urgent issues and collaborate cross-functionally to drive quick resolutions for our community.
• Analyze trends, compile insights, and assist in special projects that directly impact our sales, marketing, and overall customer experience.
• Stay ahead of digital trends, tools, and best practices-every day brings new ways to connect and innovate!

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * A stellar communicator-your writing, editing, and presentation skills shine!

• Social media savvy, with hands-on experience handling Facebook, Instagram, Twitter/X, YouTube, and emerging platforms.
• Analytical and resourceful, with a knack for translating social data into clear action.
• Experienced with Salesforce Service Cloud and/or social reporting tools like Sprinklr (a plus).
• Comfortable with change and ambiguity; you thrive in fast-paced environments.
• Tech-forward and enthusiastic about digital trends and customer engagement.
• Hold a BA/BS in Business Administration, Marketing, or Communications.
• Have at least 1 year of customer service, marketing, or corporate communications experience (especially on social platforms).

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Paid sick time, * Hybrid Flexibility: Work remotely on Mondays and Fridays and enjoy in-office collaboration Tuesday to Thursday (8am-5pm).
• Competitive Pay: $24.00 per hour.
• Be the Voice of Iconic Brands: Interact directly with our passionate Nissan and INFINITI communities across platforms like Facebook, Twitter/X, Instagram, and more.
• Vibrant Team Environment: Be part of a supportive, innovative team where your ideas and contributions matter., * 16 Paid Holidays
• 2 Weeks Paid Time Off
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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