Network/Security Operations Center Supervisor

Are you ready to join a team dedicated to national security, where your expertise directly contributes to safeguarding the United States nuclear weapons stockpile? As a critical member of our Network Operations Center (NOC) and Security Operations Center (SOC), you will be at the forefront of identifying, investigating, and resolving complex technical issues while minimizing business impact. We are a high-performing, analytical operational group that thrives on solving challenging problems in a dynamic, high-pressure 24x7x365 environment with stringent uptime requirements. We foster a culture of continuous improvement, mentorship, and professional growth. We are seeking a highly motivated and technically proficient NOC/SOC Supervisor to collaborate with the Senior Manager in cultivating a positive, supportive team atmosphere and developing the skills of our dedicated personnel. This role demands a strong technical background, a natural leadership ability, and the capacity to act as a primary point for technical escalations. This role requires 100% on-site presence at the Pantex Plant near Amarillo, Texas. The work schedule includes afternoon and night shifts. Participating in an on-call rotation is required to ensure continuous 24x7 operational coverage., As a Supervisor in the NOC/SOC, you will be instrumental in: Strategic Leadership & Team Development:

• Partner with the Senior Manager to foster a positive, supportive, and growth-oriented environment for the NOC/SOC team
• Lead, mentor, and motivate a diverse team of technical professionals in a dynamic, rapidly evolving, cross-functional environment focused on defending against network disruptions and cybersecurity threats
• Provide both strategic direction and hands-on technical guidance, empowering team members to develop their skills and advance their careers
• Plan and optimize work distribution among employees, ensuring appropriate staffing coverage and alignment of responsibilities across all shifts
• Establish clear performance goals, conduct regular evaluations, and provide constructive feedback and coaching to drive continuous improvement

Operational Excellence & Incident Management:

• Assess critical situations, determine tactical steps, and lead the team in implementing strategic resolution plans
• Act as a primary point of contact for technical escalations, providing expert guidance and facilitating rapid resolution
• Lead the tactical response to complex, high-severity incidents across software, hardware, IT, and cybersecurity domains, acting as Incident Commander when necessary.
• Develop and implement efficient processes and tools to enhance infrastructure monitoring and create comprehensive playbooks for swift incident resolution.
• Ensure continuous monitoring of network, applications, and services availability across the enterprise in a 24x7x365 environment.

Collaboration & Communication:

• Deliver clear communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights to leadership
• Positively engage with peers, other departments, internal/external customers, and vendors to proactively identify and resolve operational issues
• Serve as a liaison with senior-level directors, key stakeholders, management, analysts, programmers, and other IT/Cybersecurity professionals to identify and execute collaborative solutions

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's Degree and minimum 5 years of relevant experience.

• OR applicants without a bachelor's degree may be considered based on a combination of at least 13 years of completed education and/or relevant experience., * Degree in a relevant Engineering, Science, or Information Technology discipline.
• Proven experience acting as a technical lead or point of escalation for complex issues in high stress environments.
• Demonstrated technical understanding of a broad spectrum of Information Technologies.
• Commitment to continuous improvement: Proactively identify opportunities to improve processes, using data to streamline workflows and enhance service delivery
• Deep technical understanding: Possess a strong, comprehensive understanding of how complex systems work together. This includes enterprise IT infrastructure, cloud services, network operations, and security operations
• Infrastructure systems expertise: Demonstrate in-depth knowledge of IT infrastructure systems. This encompasses Transmission Control Protocol/Internet Protocol (TCP/IP) networking, server environments (Windows and Linux), server hardware (such as Cisco UCS and HP Blade systems), monitoring tools (like SolarWinds, SCOM, and PRTG), intrusion detection and prevention systems (IDS/IPS), data center management, and storage hardware
• Security best practices: Understand core security principles, common practices, and key technologies relevant to a Security Operations Center environment
• Incident management proficiency: Exhibit proven ability to effectively manage critical incidents, including establishing leadership during events, organizing response efforts, and making sound, quick decisions in high stress situations
• IT Service Management frameworks: Understand how to apply IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks to manage and improve all aspects of IT service delivery.
• Analytical & problem-solving skills: Possess exceptional ability to break down complex technical problems, identify root causes, and implement effective solutions
• Composure under pressure: Maintain a calm and decisive approach in fast paced, high stress situations

Pulled from the full job description

• Tuition reimbursement
• Health insurance

At Pantex, you won't just find a job-you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth. When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 Code of Federal Regulations (CFR) 709. Medical requirements may apply. Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification. Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.   You must create an Indeed account before continuing to the company website to apply