Technical Support Specialist II

The Technical Support Specialist II provides support for incident resolution to tickets reported to the help desk. Responsibilities include the initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software and hardware.

The Technical Support Specialist II maintains effective and accurate verbal and written communications with the company to ensure positive workflow. Internally, they will interact with all levels of staff across all companies as needed. They must have the ability to effectively communicate technical concepts to other staff members. Externally, they may occasionally participate in calls with existing and prospective clients and third-party

software vendors.

Primary responsibilities will include, but will not be limited to:

• Arrive on-time, onsite 5x days/week to provide superb support to Senior Level Executives
• Provide desktop support for Microsoft Windows and Mac clients
• Manage and prioritize daily support requests via ticketing system
• Maintain and monitor end point security and antivirus
• Assist with adding and removing users from the Microsoft network using Active Directory and M365.
• Track inventory assets including iPads, software, computers and cellphones
• Image new laptops for new hires and receive/wipe/restore returned laptops

• Must hold a BA or BS degree, preferably in a software-related field (Computer Science, Engineering, or Computer Information Systems).
• Must have 2-5 years of experience with Microsoft Desktop products, familiarity with administering M365, Active Directory, user profiles, and a good understanding of wired and wireless networking basics.