Help Desk Support Technician (Technology Service Center) Technology Service Center (TSC)

Operations Leadership Management Problem Solving Business Metrics Virtual Desktops Operating Systems Technical Support Help Desk Support Device Management Performance Metric Business Valuation Financial Services Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Critical Illness Insurance Verbal Communication Skills Multi-Factor Authentication Virtual Private Networks (VPN) Troubleshooting (Problem Solving), * Serve as frontline technical support for internal employees

• Troubleshoot and resolve hardware, software, application, and connectivity issues
• Clearly explain technical solutions to non-technical users with empathy and professionalism
• Document issues, resolutions, and follow-ups accurately in ServiceNow
• Maintain full ownership of tickets from creation through resolution
• Use knowledge bases and internal tools to drive first-contact resolution
• Assist users with:

• Account access and entitlements
• Online system requests
• Basic software installations

• Perform initial diagnostics for hardware, software, VPN, Wi-Fi, and network issues
• Escalate major issues, outages, or trends to leadership as needed
• Accurately track work using required activity and time codes
• Meet performance metrics including call quality, After Call Work (ACW), and schedule adherence, * Internal / proprietary applications
• Web-based applications
• Browser troubleshooting

Networking Fundamentals

• VPN
• Wi-Fi
• TCP/IP

• Active Directory (user & access management)
• Multi-Factor Authentication (MFA)
• FIDO passkeys

Endpoint & Productivity Tools

• Windows OS troubleshooting
• Microsoft 365 / Microsoft Office
• Adobe products

Device & Mobility

• Mobile Device Management (MDM)

Virtual Environments

• Citrix or virtual desktop environments, * 2-3 years of recent help desk or service desk experience
• Strong troubleshooting skills across hardware, software, and applications
• ServiceNow experience required
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Professional demeanor at all times (supporting employees at all levels)
• Comfortable working in a high-volume, metric-driven environment
• Reliable, coachable, and detail-oriented, Honesty Research Tax Laws Annuities Multitasking Outbound Calls Long-Term Care Tax Efficiency Motion Planning Estate Planning Operating Systems Selling Techniques Financial Services Retirement Planning Time Off Management Overcoming Objections Risk Management Tools Persuasive Communication Life And Health Insurance License Financial Industry Regulatory Authorities FINRA Series 66 (Uniform Combined State Law) FINRA Series 7 (General Securities Representative) +0 Senior Protection Engineer - Distribution - St. Petersburg, FL Hubbell Largo, FLOn-Site Sales Relays AutoCAD Planning Leadership Automation Innovation Resilience Coordinating Data Centers Communication Presentations Commissioning Time Management Product Testing Vertical Market Customer Service Microsoft Office Network Switches Renewable Energy Electric Utility Computer Literacy Commercialization Sales Engineering Project Management Product Management Telecommunications Laboratory Testing Request For Proposal Proposal Development Demonstration Skills Relationship Building Electrical Substation Electrical Engineering New Product Development Technical Presentations Training And Development Transformers (Electrical) Verbal Communication Skills Ethical Standards And Conduct Cross-Functional Coordination Advanced Distribution Automation +0 Bilingual Analyst, Case Management - $5,000 New Hire Bonus - Field, East Tampa Florida CVS Health Tampa, FLOn-Site Energetic Management Compassion Negotiation Social Work Multitasking Managed Care Microsoft Word Long-Term Care Human Services Detail Oriented Self-Motivation Microsoft Excel Case Management Multilingualism Care Management Technical Acumen Microsoft Outlook Critical Thinking Behavioral Health Care Coordination Weight Management Discharge Planning Time Off Management Effective Communication Motivational Interviewing Bilingual (Spanish/English) +0

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

This is a fantastic opportunity to get your foot in the door with a highly respected financial services organization. The Technology Service Center (TSC) is often a launchpad into long-term IT careers, with many contractors moving into full-time or advanced IT roles within the organization. You'll receive extensive enterprise-level training, work with modern tools, and support thousands of internal users across a wide range of technologies., We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.