Application and Data Support Specialist - ITS2

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

This position requires a minimum of two (2) year of IT related experience in application and data support.

Experience must include

• Front end tools such as HTML, CSS, JavaScript, and modern frameworks like React and Angular.
• Java, Python, or .NET/C# for building back-end services and APIs
• SQL for creating and maintaining database queries.
• Code repository and DevOps tools such as GitHub.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months., * Proven experience working with multiple IT services (applications, data, infrastructure, service desk, project).

• Ability to effectively deliver complex technical solutions that meet business needs and follow MNIT standards.
• Ability to effectively work with multiple IT services (apps, data, infra, service desk).
• Ability to effectively serve as a technical liaison between business, IT, and third-party vendors/contractors.
• Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements.

Strongly Preferred Qualifications

• Experience supporting or developing full-stack applications that include front-end components, back-end services, databases, and system integrations.
• Ability to develop solutions using Power Platform technologies such as Power Apps, Power Automate and Power BI.

* Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota. As an Application and Data Support Specialist with Minnesota IT Services (MNIT) and Minnesota Department of Transportation (DOT), you will provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS) and custom-built per the priorities set by the supervisor. You will be responsible for collaborative application and data support in a matrixed environment with IT service owners, process owners, process managers, architects, and IT team leads that provide direction for the connected IT services. You will communicate, coordinate, deliver and/or resolve application and data support service tasks to ensure MnDOT applications are supported per the application's service level agreement, support model, and to the satisfaction of the MnDOT business partner. This position requires an employee to be onsite at 395 John Ireland Blvd, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.