IT Application & Systems Admin

• Deliver responsive, client-facing production support for business-critical applications and internal systems, ensuring stability, availability, and a strong service experience.
• Oversee incident intake, prioritization, and resolution using structured ticketing workflows and clear documentation, driving timely triage across application and infrastructure layers.
• Support change management and release execution by following established SDLC practices, coordinating bi-weekly overnight production releases and occasional hotfix deployments.
• Administer user access and permissions across core platforms (e.g., Active Directory, SQL Server, Azure resources, and internal applications) to maintain security and appropriate controls.
• Maintain and monitor infrastructure and end-user systems (network, workstations, phones, endpoints), including provisioning, troubleshooting, and assisting with planned configuration updates.
• Strengthen data and platform reliability by supporting reporting needs (Crystal Reports/SSRS), writing SQL scripts/jobs/stored procedures as needed, and maintaining backup/restore, performance tuning, security, and high-availability components.
• Contribute to operational resilience through scheduled off-hours maintenance (as needed) and participation in disaster recovery planning, testing, and execution., You'll step into a visible, service-driven role where your work directly improves system reliability and the day-to-day experience of users and stakeholders. This opportunity offers broad exposure across application support, cloud infrastructure, and database operations while partnering closely with cross-functional teams. If you enjoy solving meaningful problems and strengthening operational stability, this is a great place to grow your impact.

• 5+ years of hands-on IT experience, including 5+ years in a customer-facing or client-support capacity supporting time-sensitive production environments.
• Strong troubleshooting and incident management skills, with experience using ticketing systems, documenting root causes, and managing multiple priorities in parallel.
• Working knowledge of application deployments/releases and change control processes, including after-hours release support when required.
• Proficiency with SQL Server administration concepts (backups/restores, security/permissions, performance troubleshooting for CPU/memory/I/O, connectivity, and high availability/replication exposure).
• Experience supporting Microsoft-centric environments such as Windows/Active Directory, Azure services, and common endpoint/network troubleshooting.
• Ability to build or maintain operational reports and support data requests (experience with Crystal Reports and/or SSRS preferred).
• A degree in a related field is preferred, though equivalent hands-on experience is equally valued.

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