NXE First Line Support Production Engineer - TM FASY/MAQ (CWW N2)
Role details
Job location
Tech stack
Job description
The First Line Support Production Engineeris responsible forproviding first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration.The Production EngineerFirst Line Supporthasan understandingofproduct SPC (Statistical Process Control), manages disturbance notifications, and works with the internal teams to support Material (MN) and Disturbance (DN) review boards, ensuringoptimalproduct flow and minimal disruptions.
This position will be CWW Night 2 Wednesday, Thursday, Friday with every other Saturday 6:00pm-6:00am
Core Responsibilities
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First-Line Troubleshooting & Problem-Solving
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Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
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Provide real-time troubleshooting support for production issues to minimize downtime andoptimizeoutput.
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Document all disturbances and resolutions accurately for future learning.
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Escalate issues to senior FLS when resolution cannot be achieved independently.
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Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans).
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Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.
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Perform 'cherry picks' to select and evaluate specific parts for quality and process validation.
Escalation Management & Technical Documentation
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Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting.
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Advancing problem resolution through detailed investigation of recurring issues.
SPC Tracking
- Support andmaintainSPC tracking for tooling and products, ensuring data-driven process control.
Disturbance Notification Analysis, Material Notifications & Process Improvement
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Perform pre-DRB activities as directed by Technical Lead or equivalent.
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Support,maintain, and execute byparticipationin the DRB/MRB (Disturbance Review Board/Material Review Board) process.
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Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
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Participate in continuous improvement initiatives and projects.
Requirements
- ABachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
- Masters Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment
- Prior experience troubleshooting mechanical, and or electro-mechanical parts
Key Skills & Qualifications
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Strong troubleshooting and analytical skills.
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Ability to pick up structured problem-solving methodologies.
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Exposure to SPC and data-driven process control.
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Ability to document technical issues and resolutions clearly.
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Effective collaboration with cross-functional teams.
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Exposure in escalation management and technical documentation.
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Familiarity with quality processes
Work Environment & Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
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Occasional travel to manufacturing sites and technology forums.
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Ability to work in dynamic environments requiring adaptability and proactive problem-solving.
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Work in a cleanroom environment under ISO 9000/14000 standards (full gowningrequired).
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Working around overhead cranes, forktrucksand motorized pallet movers.
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Exposure and occasional handling of lasers, chemicals, ladders, and platforms.
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Occasional movement across campus andlifting upto 35 lbs.