Full Stack Development

This role provides dedicated support for a large enterprise customer, handling a high volume of inbound and outbound interactions related to secure access devices. The position focuses on customer support, troubleshooting, documentation, and administrative coordination to ensure timely resolution and accurate recordkeeping., * Handle up to 40 outbound calls per day to support end users with access requests and troubleshooting related to secure access devices

• Walk users through step-by-step troubleshooting and resolution processes in a clear and professional manner
• Accurately document all interactions, actions taken, and outcomes in internal tracking systems
• Maintain and update client records using Microsoft Excel, including tracking, reporting, and documentation
• Perform administrative and ad-hoc support tasks related to access device management
• Ensure all work is completed with a high level of accuracy and attention to detail

Operations, Coordinating Multitasking Outbound Calls Microsoft Excel Customer Service Customer Support Microsoft Outlook Business Valuation Organizational Skills, The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced, service-driven environment with strict accuracy requirements., * Prior customer service, customer support, or call center experience

• Strong verbal and written communication skills
• Experience working with Microsoft Office (Excel, Outlook, Word); ability to multitask across systems
• Comfortable working with computers, navigating systems, and maintaining accurate documentation
• Highly reliable and punctual with a strong work ethic
• Strong organizational skills and attention to detail, Multitasking Outbound Calls Microsoft Excel Customer Service Customer Support Microsoft Outlook Business Valuation Organizational Skills

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.