Supervisory IT Specialist (Cloud Infrastructure)

This position is located in the District of Columbia, Office of the Chief Technology Officer (OCTO), Citywide Infrastructure Services Division. OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses and visitors. The incumbent serves as Supervisory IT Specialist for DC Cloud, OCTO's cloud infrastructure and platform engineering team. DC Cloud is responsible for the design, implementation, and operational support of the District's hybrid and multi-cloud environments, delivering core infrastructure services such as compute, storage, networking, mainframe, identity, observability, and automation platforms in support of 75+ DC Government agencies. DC Cloud enables agency self-service to mission-critical services through modern DevOps practices, infrastructure as code, and platform reliability engineering. The team supports virtual servers, databases, load balancing, backup systems, Active Directory, disaster recovery, and platform-as-a-service capabilities. The position reports to the Associate Chief Technology Officer (ACTO) for Infrastructure Services., Leads the strategic direction and execution of DC Cloud's platform engineering and operations, including hybrid cloud infrastructure, container orchestration, Continuous Integration/Continuous Delivery/Deployment (CI/CD) pipelines, and infrastructure automation. Manages the DC Cloud staff of IT specialists responsible for the delivery and support of core infrastructure services such as compute, storage, networking, identity, observability, and backup/disaster recovery. Oversees the design, deployment, and lifecycle management of cloud-native and on-prem platforms, ensuring high availability, performance, and security. Develops operational budgets, strategic roadmaps, resource estimates, and performance metrics aligned with OCTO's mission. Implements standardized management tracking and reporting tools to monitor program milestones and ensure timely delivery. Partners with stakeholders across OCTO and District agencies to define infrastructure and platform requirements, develop solutions, and manage projects to successful outcomes. Provides coaching, performance feedback, and career development support to DC Cloud staff.

Establishes governance frameworks, key performance indicators (KPIs), and operational runbooks to support platform reliability and service excellence. Manages vendor relationships, contract negotiations, and procurement activities in compliance with District regulations. Advocates for best practices in platform engineering, DevOps, and cloud operations across the enterprise.Serves as the subject matter expert for all infrastructure and platform-related incidents, issues, and escalations. Supports agencies in aligning technology solutions with OCTO's strategic IT direction and standards. Supervises the work and conducts performance evaluations of subordinate staff. Provides guidance regarding PREA mandates and investigative requirements for subordinate staff. Instructs, counsels, and advises individual employees on work and administrative matters. Identifies staff development, training, and professional networking activity needs for subordinate personnel. Recommends promotions, reassignments, approves and disapproves leave requests, recommends job selections, promotions, incentive recognition, corrective and/or adverse actions, and other personnel actions. Performs other related duties as required., The incumbent serves as Supervisory IT Specialist responsible for providing leadership, management, and technical advisement to meet the District's current and future infrastructure and platform needs. The incumbent is accountable for all aspects of DC Cloud operations, including budget, staffing, administration, service delivery, and program management. Routine duties that justify this position's security sensitive suitability designation include the frequent use and access to critical District IT infrastructure, systems and databases.

Do you have experience in Virtualization?, Applicant must possess at least one (1) year of specialized experience equivalent to the grade 14 level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

The work is performed in an office like setting and the work is sedentary in nature.