Front Office Sales, Customer Service & Graphic Design

This is a hybrid role that combines front desk, customer service, inside sales, and graphic design. You'll greet and support customers, create basic graphics for screen printing and embroidery, help build online e-stores from templates, and assist with general office tasks to keep orders moving smoothly.

Responsibilities

• Show up with a positive attitude and a smile

• Greet walk-in customers and answer incoming phone calls

• Provide basic information about our services and products

• Create and update quotes, gather order details, and keep records accurate

• Design graphics and simple layouts for screen printing and embroidery

• Prepare basic mockups for customer review and approval

• Build and update online e-stores using existing templates

• Collect deposits and final payments; issue receipts and confirm order readiness

• Help move orders along by following up on missing information, approvals, and payments

• Support light outreach to local businesses (dropping off cards, checking in)

• Assist with light office duties such as paperwork, filing, and basic purchasing or order tracking

Do you have experience in Inside sales?, * Strong people skills; comfortable talking with customers in person and on the phone

• Organized and detail-oriented; able to manage multiple jobs, art files, and deadlines

• General graphic design experience (any industry); portfolio or samples are a plus

• Familiarity with common design software such as Illustrator and Photoshop

• A keen eye for detail and aesthetics

• Basic computer skills (email, simple data entry; any shop/POS software experience is a plus)

• Excellent communication skills and willingness to collaborate with the team

• Ability to work methodically, prioritize tasks, and meet deadlines

• Degree in Design is preferred but not required, * A brief note about why this role is a good fit for you, including your customer service and design experience

Pulled from the full job description

• Paid time off
• Flexible schedule, * Reliable, professional, and willing to learn the screen printing/embroidery world

Schedule

• Full-time, on-site in Post Falls

• Typical business hours (exact schedule discussed during the interview)

Pay & Commission

• Hourly pay starting from 18.00 per hour, depending on experience

• Uncapped, performance-based commission: 10% commission on eligible new orders you help bring in or close (details discussed during the interview), * Paid time off

Work Location

• In person

Pay: From $18.00 per hour, * Flexible schedule

• Paid time off

Momentum Ink is a local screen printing and embroidery shop serving teams, schools, businesses, and community groups in the Inland Northwest. We're growing and looking for a front-office team member who enjoys working with people, has solid general graphic design skills, and is excited to contribute across customer service, sales, and light production support.