Level 2 Network Technician

We are seeking a skilled Level 2 Network and Desktop Support Technician to join our IT support team. In this role, you will provide advanced troubleshooting and technical support for end-user devices and network infrastructure. You will also resolve escalated issues from Level 1 support, ensure endpoint stability, and maintain network connectivity for smooth business operations., Network & Infrastructure

• Troubleshoot and resolve network issues including connectivity, DNS, DHCP, and VPN.
• Configure and support network hardware (e.g., routers, switches, firewalls).
• Monitor network performance and escalate major incidents when needed.
• Support remote connectivity and ensure secure access via VPN or remote tools.

Desktop & End-User Support

• Provide Level 2 support for Windows and macOS systems, including installation, configuration, and troubleshooting.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Set up new workstations and manage imaging, software deployment, and updates.
• Support users via remote tools or on-site assistance.

User Account Management

• Manage user accounts, permissions, and access in Active Directory and Office 365.
• Assist with password resets, MFA setup, and basic access troubleshooting.

System Maintenance & Security

• Perform routine patching of endpoints and assist in antivirus and endpoint protection deployment.
• Support compliance with internal IT security standards and best practices

Do you have experience in macOS administration?, Do you have a High school diploma or GED?, * 2-5 years of experience in a desktop/network support role - Mandatory

• Excellent organizational skills, troubleshooting, and communication.
• Associate's degree in IT or related field, or equivalent experience.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Proficient in Windows and macOS environments.
• Experience with Active Directory and Office 365 administration., * High school or equivalent (Required)

Experience:

• Desktop support: 2 years (Preferred)

Ability to Commute:

• Menomonee Falls, WI 53051 (Required)

Pulled from the full job description

• Mileage reimbursement
• Professional development assistance
• 401(k)
• Paid time off, * Competitive pay based on experience
• Company vehicle or mileage reimbursement (if applicable)
• Opportunities for training and certification
• Growth opportunities within a growing technology company

Job Type: Full-time

Pay: $24.00 - $28.00 per hour, * 401(k)

• Paid time off
• Professional development assistance