Sr Software Developer 2 (.Net)

Insight Global
Cincinnati, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 140K

Job location

Cincinnati, United States of America

Tech stack

.NET
API
Artificial Intelligence
Application Layers
Azure
C Sharp (Programming Language)
Cloud Computing
Customer Data Management
Github
Enterprise Messaging Systems
Performance Tuning
Service Layer
Data Streaming
Systems Integration
Workflow Management Systems
Enterprise Software Applications
Backend
Event Driven Architecture
Build Management
Api Design
Jenkins
Microservices

Job description

We are seeking a Senior Software Developer 2 to lead the design, development, and ongoing evolution of enterprise Contact Center solutions, with a focus on outbound dialer platforms. This role will own the application and service layer connecting dialer technologies with core enterprise systems, enabling scalable and intelligent outbound engagement. You will have end-to-end ownership across design, development, deployment, and optimization of mission-critical systems., * Own development and continuous improvement of contact center applications, including outbound dialer programs and supporting integration services

  • Design and build APIs and microservices connecting dialer platforms with enterprise systems (customer data, policy systems, lead sources, servicing platforms)
  • Develop and maintain the application layer supporting outbound dialing, including:
  • Lead ingestion and segmentation
  • Workflow orchestration
  • Campaign execution and results processing
  • Enable seamless data flow across real-time and batch integrations
  • Support production systems by troubleshooting issues, performing root cause analysis, and implementing long-term fixes
  • Drive performance, scalability, and reliability improvements across platforms
  • Partner with business and operations teams to deliver new outbound engagement capabilities
  • Act as a technical lead, influencing architecture and development standards Mentor team members and promote engineering best practices

Requirements

  • 7+ years of .NET / C# development experience
  • Experience building APIs and backend services
  • Experience with system integrations across multiple platforms
  • Hands-on experience with CI/CD pipelines (Azure DevOps, GitHub, Jenkins, etc.)
  • Experience supporting production systems (troubleshooting, performance tuning)
  • Strong understanding of scalable system design
  • Ability to take ownership and solve complex problems
  • Experience mentoring others or contributing to technical direction Strong communication skills across technical and business teams

Nice to Have Skills & Experience

  • Experience with contact center technologies or outbound dialer platforms
  • Experience with NICE (CXone or similar platforms)
  • Exposure to AI or intelligent automation within contact centers (e.g., predictive dialing, routing)
  • Experience with event-driven architecture or messaging systems
  • Cloud experience Background in financial services or insurance

Benefits & conditions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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