Business System Analyst (BSA) - Digital Commerce & QSR Platforms

We are seeking an experienced Business System Analyst (BSA) to support a large-scale digital platform modernization and integration transformation initiative within the QSR and e-commerce ecosystem., * Gather, analyze, and document business, functional, and technical requirements

• Define customer journeys, loyalty workflows, and omnichannel experiences
• Create user stories, acceptance criteria, workflows, sequence diagrams, and process flows
• Collaborate with architects and engineering teams on API contracts and integration requirements
• Support discovery sessions, gap analysis, and future-state architecture planning
• Work closely with QA teams for UAT, testing scenarios, and validation workflows
• Participate in backlog grooming, sprint planning, and release planning activities
• Ensure traceability and clarity of requirements across business and technical teams
• Support production readiness, release validation, and post-production optimization
• Identify process improvement opportunities and recommend enhancements

The ideal candidate will have strong experience working with digital commerce platforms, mobile applications, loyalty ecosystems, and API-driven integrations. This role requires close collaboration with product owners, architects, developers, QA teams, and business stakeholders to deliver scalable and customer-centric digital experiences., * Strong experience in e-commerce and mobile applications

• Experience in QSR (Quick Service Restaurant) operations
• Strong understanding of APIs, integrations, and microservices
• Experience working in Agile/Scrum environments
• Excellent communication and stakeholder management skills, * 6+ years of experience as a Business Analyst / Business System Analyst
• Experience in digital commerce, loyalty platforms, or enterprise integration projects
• Strong knowledge of mobile application ecosystems
• Understanding of order management, checkout, payments, promotions, and customer engagement funnels
• Knowledge of microservices, APIs, event-driven architecture, and cloud-native systems
• Ability to write detailed functional specifications and user stories
• Strong analytical, documentation, and communication skills

Nice to Have

• Experience with AWS cloud platforms
• Knowledge of SSO, authentication, authorization, and identity platforms
• Exposure to API orchestration and integration modernization programs
• Certifications such as CBAP, CCBA, Agile BA, or Product Owner

Preferred Skills

• Digital Commerce Platforms
• Loyalty & Rewards Systems
• Mobile Applications
• API Integration
• Microservices Agile/Scrum
• QSR Operations
• Customer Identity & Engagement
• Cloud Technologies (AWS)