Tier I NOC Technician

• Receive and resolve Level 1 requests via phone, e-mail and internal Remedy ticket system; escalate alerts to appropriate personnel, reboot servers and utilizing multiple data sources and tools in the diagnosis and assessment of system degradation which include Citrix, Active Directory, Remedy, WhatsUp Gold (WUG): MS Office, Microsoft TEAMS, MS Exchange Management Console, Internet Explorer.
• Provide Tier I support to resolve problems on internal and customer systems and escalate problems to Tier II/III support as per Standard Operating Procedures.
• Escalate and communicate customer issues and network related alerts to Level 2 NOC staff, management and administration as defined by policies and escalation procedures.
• Interface between customers/engineers, vendors/providers leveraging Remedy while managing network operations using various network management tools.
• Monitor network appliances/infrastructure, servers, operating systems, software applications, and hardware.
• Monitor system availability and performance tools. Work as a team member to meet or exceed service level targets.
• Demonstrate exceptional oral and written communications, including customer service skills with attention to detail; ability to multi-task efficiently; work independently and/or as a part of a team with capability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans, assisting other departments as required. Maintains current knowledge of relevant technology as assigned, participates in special projects as assigned, able to lift fifty pounds of equipment as needed.
• Knowledge of Cisco routers, switches circuits, LAN, WAN, VPN and other network service connections preferred.
• Ability to work on command line interface in a UNIX or Linux environment helpful. Basic understanding of TCP/IP and networking technologies; knowledge of Windows based operating System and office suite helpful.
• Perform physical inventory validation as requested
• Other duties as assigned, We are seeking a Tier I NOC Engineer to join our team supporting the Nuclear Regulatory Commission in Rockville, MD.

The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and coordination with specialized support groups. Utilize several network monitoring tools to ensure the viability of the network, while responding to a variety of hardware and software issues. Serves as a direct point of contact for customer, service provider and internal staff interaction and provide support for network connectivity issues, as well as working as a liaison for carriers and other information technology (IT) technicians.

T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

• 4+ years of experience
• Some College or Vocational
• Must successfully pass a drug screening
• Successfully obtain Public Trust, The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Evening, overnight, weekend, holiday and on-call work is required. Flexible and able to work overnight; 12- 10- or 8 hours between 6:00 PM and 7:00 AM (40 hours per week); 24x7; 365. Hours of operations may vary with business necessity. Weekend and holiday hours may be required based upon business need.

• Amount of Travel: Less than 10%, Target salary range: $58,000 - $68,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.