IT Support Technician

• Provide level 1 and 2 support to local and remote offices

• Provide support via walk-up, phone, chat, and email.

• Resolve all first and second level support requests

• Document incidents and problems in Halo and escalate issues to the appropriate teams when required.

• Serve as the technical liaison to all users' company wide, able to resolve technical issues within the desktop computing environment.

• Train users on how to use hardware and software where necessary.

• When down time, which is rare, document new procedures and processes within technician knowledgebase.

Knowledge and Skills

• Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:

o Entra ID (MFA resets, conditional access issues, device registration issues, SSO TS, review sign-in logs)

o Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)

o Exchange Online (managing distribution groups, shared mailbox permissions, delegation, mail flow rules, message trace)

o OneDrive (sync errors, file restore, missing files, sharing issues, conflicts between desktop and cloud versions)

o SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)

o Teams (sign in problems, microphone/camera issues, meeting TS, channel/team access, permission and guest access)

o Intune (device compliance issues, app deployment failures, wipe/retire lost devices, TS conditional access, patching and security baseline issues)

o Defender (spam/phishing quarantine, investigating blocked email, URL rewrite issues, safe links/safe attachment issues), Washington, DC*On-Site Triage Auditing Coaching Equities Operations Leadership Management Governance Supervision Market Data Coordinating Service Level Prioritization Quality Control Ancient History Customer Service Business Metrics Technical Issues Incident Reporting Performance Metric Workflow Management Process Improvement Incident Management Service Improvement

Phishing Operations Proactivity Registration Communication IP Addressing Microsoft 365 Access Network Trustworthiness Microsoft Teams Technical Issues Operating Systems Microsoft Outlook Change Management Business Valuation Incident Management Microsoft SharePoint Single Sign-On (SSO) Lifecycle Management Full Stack Development Remote Troubleshooting Artificial Intelligence Business Transformation Critical Illness Insurance Office 365 Exchange Online Interpersonal Communications Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. Most importantly, they're looking for someone trustworthy, driven, and eager to do the job right while taking initiative., * 5+ years of experience working with Windows 11 OS

• Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management

• Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.

• Able to assist users with connectivity issues, ensuring they can access network resources and the internet.

• Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages.

Additional Skills & Qualifications

Demonstrates a strong sense of urgency on figuring out where technical support gaps are taking initiative to improve.

Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems

Excellent teamwork/collaboration skills.

Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.

Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.

Ability to work with minimal direction - no manager looking over your shoulder

Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented., Microsoft 365 Prioritization Issue Tracking Ancient History Customer Service Hardware Support Operating Systems Technical Support Peripheral Devices Workflow Management Process Improvement Service Improvement Docking (Computers) Endpoint Management IT Service Management Collaborative Software Hardware Troubleshooting Service Improvement Planning End-User Training And Support Enterprise Application Software Troubleshooting (Problem Solving), Market Data Data Centers Screwdrivers Adaptability Communication Collaboration Cyber Security Prioritization Test Equipment Self-Motivation Lifting Ability Desktop Support Data Management Ancient History Customer Service Secret Clearance Help Desk Support Microsoft Windows CompTIA Security+ Computer Displays Service Management Analytical Thinking IT Service Management Data Transport Utility Network Troubleshooting Service Level Objectives IAT Level II Certification Project Management Software HP Service Manager Software Troubleshooting (Problem Solving), Knowledge Management Lifecycle Management Escalation Procedures IT Service Management Operations Management Performance Reporting Workforce Development Customer Service Desk Escalation Management Incident Communication Continuous Development Self Service Technologies Outage Management Systems Service Request Management Service Improvement Planning

This is a Contract position based out of Sterling, VA. Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support Technician Leidos Washington, DC*On-Site Mac OS Equities Management ServiceNow CompTIA A+ Market Data QC Reporting, Leidos Arlington, VA*On-Site Writing Intranet Equities Operations Leadership Management