Product User Architect

We are seeking a Senior Product Experience Architect to help shape the future of AI-enabled content and experience ecosystems for enterprise clients.

This role will focus on designing scalable systems, workflows, and platform experiences that support dynamic content delivery, personalization, operational efficiency, and adaptive user experiences across complex digital environments.

The ideal candidate is a systems thinker who can connect customer experience, content strategy, data, platform architecture, and UX design into cohesive solutions that balance user needs, business objectives, and technical feasibility.

You will collaborate closely with multidisciplinary teams across UX, content strategy, technology, analytics, operations, and platform architecture to define intelligent, scalable experiences for the next generation of digital products and services.

About our UX Team

We design how digital experiences work - for everyone.

Our UX team brings the customer perspective into every stage of the design and development process. We partner across strategy, creative, technology, analytics, and client teams to create thoughtful, scalable experiences grounded in user needs and business goals.

We believe great experience design comes from collaboration, curiosity, and continuous iteration. Through workshops, research, prototyping, testing, and critique, we work together to solve complex problems and create experiences that improve people's everyday interactions with brands and product

About the Role

This role requires a strong systems thinker who can independently translate research, business goals, and customer needs into scalable experience solutions and clearly documented requirements.

The ideal candidate is highly collaborative, confident facilitating workshops and stakeholder conversations, and experienced working across cross-functional teams including strategy, creative, technology, analytics, and client leadership.

You will help define user flows, information architecture, interaction models, and component-based experiences while ensuring solutions are grounded in research, data, accessibility, and usability best practices.

While the immediate focus of this role is enterprise platform and systems experience design, this individual will also contribute to broader UX initiatives across digital product, web, and brand experience engagements as the practice evolves.

This position is based in Birmingham, MI with occasional travel as needed.

Your day @ MRM

Design starts with a conversation. Design starts with conversation.

As part of the UX team, you will collaborate closely with strategists, designers, developers, clients, and partner agencies to shape digital experiences from concept through delivery.

Your day may include facilitating workshops, translating requirements into experience architecture, developing prototypes, presenting solutions to clients, contributing to design systems, and partnering with cross-functional teams to solve complex experience challenges.

We value curiosity, initiative, clear communication, and thoughtful problem solving. Success in this role means building trust with clients and teammates while delivering high-quality work that balances customer needs with business objectives.

The ideal candidate is comfortable navigating ambiguity, solving complex systems-level problems, and collaborating across disciplines to shape scalable digital ecosystems.

They are equally comfortable discussing user journeys, content structures, operational workflows, platform capabilities, and adaptive experience models with both creative and technical stakeholders.

This role will contribute to the design and evolution of enterprise experience ecosystems including:

· AI-ready content management and orchestration

· Adaptive and component-based experience systems

· Content modeling, taxonomy, and metadata strategy

· Workflow and operational experience design

· Personalization and data-informed experience delivery

· Platform and systems integration experiences

· Design systems and scalable interaction patterns

· Cross-functional governance and change enablement

Required Professional Design Expertise

· Ability to design scalable experience ecosystems across platforms, services, and operational workflows.

· Strong systems-thinking mindset with the ability to connect user needs, business processes, content structures, and technical constraints.

· Experience working within complex enterprise environments and cross-functional operational models.

· Experience translating business goals, user needs, and research insights into scalable UX solutions and clearly documented requirements.

· Expertise creating user flows, wireframes, prototypes, process flows, functional specifications, and component-based experience documentation.

· Strong understanding of CMS-driven and component-based design ecosystems.

· Ability to architect experiences across standalone and integrated digital platforms and applications.

· Experience collaborating with cross-functional teams including strategy, creative, technology, analytics, and client stakeholders.

· Strong facilitation and communication skills, including leading workshops, presenting work, and guiding stakeholder discussions.

· Ability to justify design decisions through research, testing, analytics, and UX best practices.

· Experience planning, conducting, or supporting qualitative and quantitative UX research activities.

· Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced agency environment.

· Proven ability to mentor junior team members and contribute to a collaborative team culture.

Preferred Professional Design Expertise

· Experience designing accessible experiences aligned with WCAG standards and inclusive design principles.

· Experience contributing to or maintaining enterprise design systems.

· Deep understanding of brand storytelling and marketing-driven experience design.

· Familiarity with personalization, audience segmentation, and data-informed experience design.

· Working knowledge of:

o Figma

o Adobe Creative Suite

o Collaboration and prototyping tools, · 5-8+ years of experience in UX, product design, or experience architecture within a digital agency, consultancy, or enterprise environment., · Candidates should provide a portfolio demonstrating UX process, systems thinking, interaction design, and problem-solving across digital experiences. Bonus Experience

· Masters Education in HCI program or equivalent UX related program

· Expertise in designing for Adobe Experience Manager.

· HTML and CSS coding skills for prototyping.

· Expertise with design guidelines and development on native mobile platforms.

MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between business leadership, strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity- all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific. At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We're committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it's in the act of living our daily lives. MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. If you require accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below