Desktop Support Technician

Desktop Support Technician to join a growing IT team supporting a fast-paced enterprise environment. This role is ideal for someone who is hands-on, customer-focused, and eager to learn, with strong troubleshooting skills across Windows systems and endpoint support. This is a great opportunity to contribute to large-scale deployments, upgrades, and ongoing support operations while delivering high-touch "white glove" service to end users.

Key Responsibilities

• Provide onsite and remote technical support (in person, phone, email) to end users

• Troubleshoot and resolve issues related to:

• Windows environments (Windows 10/11 primarily)

• Active Directory (user accounts, permissions, access)

• Hardware, desktops, workstations, and thin clients

• Support network connectivity issues:

• IP conflicts

• Network drive mapping

• Printer setup and support

• Deploy and support:

• Desktop computers

• Thin clients

• Multifunction printers

• Participate in IT projects such as:

• Device imaging and deployment

• System upgrades and cleanup initiatives

• Perform routine on-site support activities and ticket resolution

• Document issues, resolutions, and processes clearly

• Strong experience supporting Windows environments

• Experience with Active Directory (user/account administration)

• Hands-on PC/Desktop Support experience

• Knowledge of:

• Networking basics (IP, connectivity, drives, printers)

• Peripheral setup and troubleshooting

• Excellent customer service and communication skills

• Ability to deliver white glove support in a professional environment

Preferred Qualifications

• Experience in enterprise or high-demand environments
• Familiarity with:
• Desktop deployments
• Imaging tools
• Ticketing systems

What We're Looking For

• Energetic, go-getter attitude
• Strong problem-solving mindset
• Ability to thrive in a fast-paced, high-demand environment
• Willingness to learn and grow within IT support

• Long-term opportunity with hands-on project experience

• Opportunity to build skills in both support and deployment work Job Type & Location This is a Contract position based out of New London, CT. Pay and BenefitsThe pay range for this position is $17.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.