Manufacturing IT Operations Specialist / LAN

This role entails maintains, analyzes, troubleshoots, and repairs LAN network systems and hardware, computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade and/or replaces hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, direct and coordinate activities pertaining to operations affecting information technology in GM's business process areas., The GMIT Manufacturing OPS Specialist / LAN position has on-site support responsibility for all IT related functions by performing activities pertaining to information technology and business unit objectives in a GM Manufacturing Facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT devices, maintain & configure network devices and infrastructure support per the responsibilities listed. A wide degree of creativity and latitude is required. The Operations Specialist / LAN Operations Specialist role requires several critical activities using the following skills/experience

• Strong level of analytical ability
• Exercise a high level of independent judgment
• Strong trouble shooting and problem-solving abilities
• Strong communication skills (verbal and written)
• Good interpersonal skills required to build relationships with team members and business partners to resolve issues
• Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
• Demonstrated ability to lead multiple and significantly complex projects and assignments
• Demonstrated ability in leading projects by coordinating the work of others
• Proven ability to work with cross functional team (plant maintenance, engineering and vendor teams)
• Support GM managed Cisco LAN and WAN network infrastructure Hardware
• Support Wireless network and end device configuration / replacement
• Support Voip and analog phone devices
• Perform and Support network Change Controls as required
• Perform CISCO switch, AP and WhereNet hardware configuration / replacement
• Configure network switch ports for IT devices
• Experienced with Layer 1-4 Switching and Routing troubleshooting skills

Qualifications:

• 3+ year's experience of IT experience with Cisco LAN and WAN network
• 3+ year's experience supporting end-user devices (PC's, printers, scanners, mobile phones, and tablets) A PLUS
• Minimum Associates degree required
• Knowledge of Client Hardware use, repairs, replacement
• Knowledge of Client Operating Systems (Windows 7, Windows 10)
• Knowledge of Microsoft Office products (SharePoint, Edge, Skype, Yammer, Teams, OneDrive, OneNote)
• Basic understanding of Active Directory management
• Familiarity with tools for remote PC management (VNC, VPN, RDP, Bomgar, Skype)
• Ability to climb a ladder to access network platforms as needed
• Knowledge of ITIL concepts - Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk
• Knowledge of Server environment a plus
• Basic understanding of Server Virtualization concepts (VMWare) a plus
• Understanding of IT Monitoring tools (Site Scope or HP-OM) a plus

The successful candidate must be able to perform the essential physical functions of the position, with or without reasonable accommodation, including climbing ladders, bending, stooping, and lifting and/or carrying items weighing up to 25 pounds.

About GM We're dedicated to achieving our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for people who are passionate about helping us create safer, better and more sustainable solutions for personal mobility. Our bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future. Why Work for Us Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open workspaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests and make it a priority to join together in efforts that give back to our communities. In recent years, GM Information Technology has successfully executed the largest IT transformation in the history of the automotive industry, fully insourcing what once was a nearly completely outsourced IT function. Today GM IT is a dynamic and fast paced organization that designs, develops and maintains all IT infrastructure, applications and solutions enabling GM's global operations. From designing and building the next generation of electric and other vehicles to developing a world-class GM experience for our dealers and customers, GM IT is driving real change in the most iconic automaker on the planet. Our team delivers unique enterprise-wide IT solutions in cutting-edge technologies such as mobility, telematics, mission-critical business systems, supercomputing, cloud, vehicle engineering and real-time computing. We offer challenging positions for passionate professionals looking to advance their careers and be a part of an IT organization focused on innovation, speed and business value., We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team., General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.