Network Engineer

Assist with the day-to-day operation and maintenance of network infrastructure (LAN, WAN, WLAN, Business Internet) and voice communications systems. Assist in continuous improvement efforts of existing solutions and provide support and expertise to the implementation of new solutions. Serve as an escalation point for the help desk and desktop support team as needed. Support IT infrastructure projects as needed., Support business critical functions by achieving the highest possible availability of infrastructure at all times

• Provide top tier first-class customer service
• Provide both operational and project support within IT in order to achieve departmental and business goals
• Responsible for day-to-day monitoring and support of the corporate computing network
• Responsible for monitoring and support of corporate firewalls
• Administer and maintain enterprise NAC solution
• Maintain network monitoring solutions
• Support required infrastructure changes during and after normal business hours as needed
• Support audio visual and collaboration solutions
• Troubleshoot and resolve network related incidents
• Work with other IT teams to implement projects as needed in a timely manner
• Adhere to all IT policies
• Other duties as assigned

Associate degree in computer or electronics related field of study preferred

Minimum Qualifications/Work Experience

• Minimum of 3 years of experience supporting computer and network systems
• Network certification (CCNA/JNCIA or greater)

Required Knowledge/Skills/Abilities/Traits

• Knowledge in connecting WAN technologies (T-1, Metro Ethernet, MPLS, microwave)
• Knowledge of networking protocols and IP subnetting
• Knowledge of routing protocols (e.g. OSPF, EIGRP, IS-IS, BGP)
• Specific knowledge of network operating systems (e.g. IOS, NX-OS, FTD, JunOS, PanOS)
• Experience in the installation, configuration, and support of network switches, routers, and wireless APs
• Experience in the configuration and support of firewalls and network security devices (e.g. VPN, IPS, Web/URL filtering)
• Experience in the configuration and support of collaboration solutions (e.g. CUCM, Webex, Zoom, MS Teams)
• Familiarity with cloud-based IaaS solutions (e.g. AWS, Azure, GCP)
• Experience with network monitoring and logging solutions (e.g. Solarwinds, PRTG, Nagios, Elastic, Graylog, Splunk, etc)
• Familiarity with server operating systems (e.g. Windows Server, Linux, Unix)
• Excellent documentation skills
• Obsessed with a great user experience
• Must possess an eagerness to learn
• Excellent troubleshooting and analytical skills
• Ability to adapt to and adopt new techniques and technologies
• Must be customer oriented
• Effective communicator, with excellent written, oral and presentation skills
• Team player requiring minimal supervision, with the ability to draw on the expertise and knowledge of the team to deliver the best solutions
• Willingness to assist team whenever and however needed
• Ability to deliver results, meet commitments and agreed upon deadlines
• Excellent time management and work prioritization skills