Helpdesk Technician 2

The level 2 Helpdesk Technician provides software and network support, training, and troubleshooting. Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on company supported applications. Troubleshoot computer problems, determine source and advice on appropriate action. Performs responsibilities in accordance with all company standards, policies and procedures. Work with vendors and 3rd parties as needed to facilitate projects and support staff., * Provide first level contact and convey resolutions to user issues

• Troubleshoot desktop environment and perform maintenance
• Track, route and redirect problems to correct resources
• Support will be provided onsite, remotely, over the phone, or via email
• Document processes and procedures as required
• Provide quality desktop support to internal end users, including support for hardware, printing applications, user accounts, and telephone systems
• Additional duties as assigned
• Work with support from software and hardware vendors to support processes and devices used by staff
• Must be resourceful and able to take initiative in a dynamic environment
• Have the ability to analyze existing systems and make proactive recommendations for improvements
• Ability to effectively and efficiently troubleshoot technical problems

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment., * High school diploma or GED, required

• Associate or undergraduate degree in related fields and/or 3-5 years of desktop support, preferred

Computer Skill

• Advanced knowledge of current Microsoft desktop and server operating systems
• Proficient in managing Active Directory
• Working knowledge of help desk software, databases and remote control
• IP Phone systems and management
• Microsoft Exchange\ Outlook
• Windows Deployment Services (WDS) and Image management and troubleshooting
• Microsoft Office installation and troubleshooting
• AutoCAD (Basic Troubleshooting)
• Basic knowledge of Scripting (VbScript, PowerShell, HTA)
• IP Routing
• Knowledge of Hosted Services models
• Basic hardware troubleshooting, installation, and RMA\Warranty management, * Basic hardware troubleshooting, installation, and RMA\Warranty management
• Change management compliance
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Additional Preferred Skills: (not required)

• Excellent documentation and troubleshooting skills
• Self-starter who is highly organized and learns quickly
• Able to handle multiple projects and assignments with attention to detail, Minimum education level achieved

Associate Degree

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience., Northwest Aerospace Technologies ("NAT"), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue-Chip customers.