Senior Functional Consultant & Field Service Engineer - Microsoft Dynamics 365 Business Central

• Lead end-to-end Business Central implementations - from requirements analysis and fit-gap through configuration, testing, go-live, and post-deployment support
• Conduct business process mapping and solution design sessions with stakeholders across finance, operations, inventory, and field service functions
• Deliver on-site installation, configuration, and troubleshooting at client locations; ensure SLA compliance and first-time resolution targets are met
• Develop and manage customizations, extensions, and integrations with CRM, field service, inventory, and third-party systems using AL or in collaboration with development teams
• Execute data migration strategies and validate data integrity across source and target environments
• Coordinate field engineers and manage escalations, diagnosing technical and functional issues at customer sites
• Deliver client training, knowledge transfer sessions, and post-go-live coaching to drive user adoption
• Translate business requirements into clear technical specifications and manage release cycles with minimal disruption, * Implementation delivery rate: on time and within budget
• First-time resolution rate at client sites
• Average time-to-resolution for field incidents
• Customer satisfaction score (CSAT / NPS) post-deployment
• Reduction in field downtime and escalation frequency
• User adoption rate 30/60/90 days post go-live

A Typical Day & Travel Expectations

No two days look the same. One morning you may be running a fit-gap workshop with a CFO; the afternoon may put you on-site resolving a critical inventory sync failure before a client's shipping cutoff. You will travel up to 40% of the time to client locations across the region, with flexibility for remote work during design, configuration, and documentation phases. Reliable transportation and a valid driver's license are required.

Do you have a valid Driver's License license?, Do you have experience in Team leadership?, We are looking for a seasoned Microsoft Dynamics 365 Business Central expert who thrives at the intersection of business strategy and hands-on technical delivery. You bring 6-7 years of proven implementation and field service experience, a consultative mindset, and the ability to walk into a client site, diagnose a problem, and leave with the system running and the team trained. If you are the person clients call when it matters most, this role was built for you., * 6-7 years of hands-on experience with Microsoft Dynamics 365 Business Central across multiple industries

• Demonstrated track record delivering BC implementations on time and on budget (e.g., 10+ full-cycle projects, 100+ users supported)
• Proficiency in requirements analysis, fit-gap analysis, solution design, and system configuration
• Experience with BC data migration, integration architecture, and third-party connector management
• Working knowledge of AL development or strong ability to collaborate with AL developers on customizations
• Familiarity with REST APIs and system integration patterns
• SQL and/or Dataverse query and data management experience
• Microsoft Dynamics 365 Business Central Functional Consultant certification (required)

Soft Skills (Required)

• Exceptional stakeholder management and consultative communication - you translate business language into technical specs and back again
• Strong field presence: professional, calm under pressure, effective on client sites
• Self-directed project leadership with the discipline to manage multiple concurrent engagements
• Proven ability to reduce field downtime and improve resolution time through structured diagnostics, * Power Platform experience - Power Automate and Power Apps in business process automation scenarios
• Azure fundamentals (AZ-900 or equivalent working knowledge)
• Microsoft Certified: Dynamics 365 Business Central Developer Associate
• Experience with IoT, mobile device management, or field hardware troubleshooting in BC-connected environments
• Prior experience in an MSP, consulting firm, or multi-client delivery environment