Child Support Functional Analyst

The North Carolina Child Support program operates in accordance with Public Law 93-647, North Carolina General Statutes 110-128-141, and federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit, also known as the Functional Team, for the North Carolina Child Support Services central office in Raleigh, North Carolina. The Functional Team consists of six Business Analysts and one Business Services Coordinator., * System User Support: Work with a team of child support and IT professionals to research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement's Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website.

• System Enhancement and Modification: Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards.
• Development and Testing: Participate in User Acceptance Testing for all modifications and enhancements to the child support system. Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software.
• Planning: Participate in planning with partners, technical leads, and organizational unit management. conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting.
• Quality Assurance: Monitor work efforts for quality assurance and ensure adherence to procedures.
• System Performance: Conduct performance monitoring to identify and correct avoidable production interruption., * Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Do you have experience in User acceptance testing?, Do you have a Bachelor's degree?, * Experience working in all aspects of the NC Child Support Program or other social service programs.

• Demonstrated skills in researching, analyzing, and interpreting Federal and State laws.
• Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system.
• Experience with Microsoft Office Suite., Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment.

OR

An equivalent combination of training and experience.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• Retirement plan

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence., The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians.